Delegate CX helps U.S. businesses expand their teams with highly trained global talent. The company combines a proprietary 4D process with structured training to support hiring, onboarding, and the integration of full-time outsourced employees into client organizations. Its work spans consulting, recruitment, and enterprise staffing, with a focus on making team growth more efficient and providing ongoing support as businesses scale.
Accounts Receivable Credit and Collections Specialist
Manage receivables for a U.S. promotional products supplier from a home-based role in the Philippines. Handle collections, payment processing, reconciliations, credit holds, and receivables reporting.
Description
- Oversee assigned customer accounts from credit approval through payment.
- Maintain account records through customer outreach, adjustments, write-offs, reconciliations, and credit memo processing.
- Add new customers to the system.
- Support the processing and setup of new account applications.
- Obtain credit reports and send trade references.
- Contact customers about overdue balances while building constructive business relationships.
- Lift credit holds on orders in line with company policies and procedures.
- Process orders that require payment in advance.
- Take and record customer credit card payments.
- Record daily deposits and reconcile account activity.
- Support daily invoicing and month-end reporting.
- Train across functions in other departments.
- Complete other assigned responsibilities and role-related ad hoc tasks.
- Support healthy receivables and cash flow while maintaining professional customer relationships.
Requirements
- Bachelor’s degree in accounting, finance, business administration, or a related discipline.
- One to three years of accounts receivable or general accounting experience, or equivalent experience.
- Three to five years of credit and collections experience with strong commercial account negotiation skills is strongly preferred.
- Strong spoken and written English communication skills.
- Availability for overnight shifts in Philippine time or work aligned with U.S. operating hours.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Experience using databases and accounting software.
- Promotional products industry experience is helpful but not required.
- Careful, accurate attention to detail.
- Customer-minded approach and an ability to listen to customer needs.
- Self-discipline, creativity, urgency, and the ability to identify and complete critical tasks independently.
- Reliable follow-through.
- Strong written and spoken communication and customer service skills.
- Ability to work independently and collaboratively.
- Good organizational and time management skills.
- Problem-solving and analytical ability.
- Solid understanding of accounting principles, regulations, and procedures.
Benefits
- Permanent work-from-home arrangement.
- Company equipment provided.
- Employer contribution to government-mandated benefits.
- Internet stipend after regularization.
- HMO coverage after regularization, with an option to enroll from the first day.
- PTO credits and service incentive leave.
- Major live company events in spring and winter.
- Monthly virtual employee appreciation events.
- Company-funded career skills training courses.
- A workplace culture that supports personal and professional development.
- Industry-leading salary packages.