Disputes and Chargebacks Analyst
Bold
Handle disputes, chargebacks, and fraud prevention while supporting small businesses with Bold’s financial and technology solutions in Colombia.
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1,001 – 5,000 कर्मचारी
H1B वीज़ा प्रायोजकPenn Mutual 1847 में स्थापित एक प्रतिष्ठित संस्था है। वर्तमान जानकारी और जॉब एग्रीगेटर के माध्यम से सूचीबद्ध अवसरों के लिए इसकी कंपनी प्रोफ़ाइल देखें।
Senior Solution Manager at Penn Mutual, Remote United States
Senior Solution Manager coordinating initiative readiness, quarterly planning, dependencies, and delivery oversight for Penn Mutual’s financial services and insurance work. The role aligns business, product, technology, architecture, and operations stakeholders.
विवरण
- Coordinate initiative readiness activities ahead of planning and execution
- Work with business, product, architecture, operations, and technology stakeholders to define scope, assumptions, dependencies, risks, and outcomes
- Coordinate discovery and solution design activities to support implementation planning
- Identify readiness shortfalls and organize the actions needed to address them
- Help move approved initiatives into quarterly planning and execution
- Prepare for quarterly planning and facilitate planning sessions involving multiple teams
- Coordinate work sequencing and alignment across participating teams
- Support capacity-informed planning while tracking commitments, milestones, objectives, and delivery targets
- Facilitate coordination and information sharing throughout the planning cycle
- Track cross-team dependencies, constraints, and delivery risks
- Guide issue resolution, remediation, escalation, and tradeoff conversations
- Monitor initiative health and progress toward delivery
- Create and maintain solution-level dashboards, reports, and delivery insights
- Lead retrospectives and support continuous improvement efforts
- Identify organizational barriers and propose practical improvements
- Encourage consistent delivery standards, planning methods, and governance practices
- Provide leadership with actionable insights into execution
- Collaborate with Product Owners and team leaders to strengthen planning, coordination, and delivery effectiveness
आवश्यकताएँ
- Bachelor’s degree or an equivalent combination of education and relevant experience
- At least seven years leading complex business, technology, product, program, or transformation initiatives
- Experience coordinating work across business and technology organizations
- Proven ability to lead cross-functional initiatives involving multiple teams, stakeholders, and dependencies
- Strong facilitation, planning, communication, organizational, and problem-solving capabilities
- Ability to influence and align stakeholders in a matrixed organization without direct authority
- Experience applying Agile delivery practices and iterative planning methods
- Preferred: Experience supporting large-scale business or technology initiatives across multiple teams
- Preferred: Experience with quarterly planning, portfolio execution, dependency management, or enterprise delivery coordination
- Preferred: Background in financial services or insurance
- Preferred: Experience using Jira and enterprise planning or reporting tools
- Preferred: Relevant certification in Agile, product, program, or change leadership
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