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CDW उद्यमों, सरकारी संगठनों, स्वास्थ्य सेवा प्रदाताओं और शैक्षणिक संस्थानों के लिए प्रौद्योगिकी उत्पाद और सेवाएँ उपलब्ध कराता है। इसका कार्य आईटी अवसंरचना, प्रबंधित सेवाओं, साइबर सुरक्षा, क्लाउड कंप्यूटिंग, डिजिटल कार्यस्थलों और व्यापक उद्यम समाधानों तक फैला है। प्रमुख प्रौद्योगिकी ब्रांडों के साथ काम करके CDW संगठनों को ऐसे प्रौद्योगिकी परिवेशों की रूपरेखा तैयार करने और उनका प्रबंधन करने में सहायता करता है, जो विभिन्न उद्योगों में उत्पादकता, सुरक्षा और डिजिटल रूपांतरण को समर्थन देते हैं।
Sales Support - CDW, Peterborough (Hybrid)
Support customer accounts, quotations, orders, reporting, and product information for CDW in a hybrid Peterborough role. Work with customers, vendors, and internal teams to support sales activity and service delivery.
विवरण
- Maintain customer accounts for the Account Director and provide ongoing account support
- Manage customer interactions to support sales capacity and satisfaction
- Coordinate with CDW teams, vendors, suppliers, and customers
- Create quotations for standard and non-standard products
- Enter and process orders through sales systems
- Manage shared and customer-specific Outlook mailboxes
- Respond to initial customer questions and issues
- Process returned products
- Supply product details, manufacturer datasheets, and specification checks
- Prepare back-order reports and other customer reporting as needed
- Maintain product and pricing data in ServiceTrack catalogues
- Work with key vendors and partners to identify opportunities and strengthen existing client relationships
- Coordinate with Customer Services, Credit, and Purchasing teams
- Build and maintain knowledge of products in the assigned portfolio
- Apply knowledge of vendor promotions, special bids, and deal registration procedures
- Provide holiday cover and support coworker training
आवश्यकताएँ
- Comfortable using PCs, including Word, Excel, Outlook, and web browsers
- Fast, accurate keyboarding ability
- Able to create and use formulas
- Understands the importance of accurate reporting
- Familiarity with the IT industry sales channel
- Strong analytical and problem-solving capability
- Experience with Microsoft Navision and CRM systems
- Commercial-sector experience is preferred
- Previous administration experience in a comparable position is preferred
- Knowledge of industry products and services is preferred
- Excellent interpersonal and communication skills
- Able to build effective relationships with customers, partners, and internal coworkers
- Strong time management and task-prioritisation skills
- Able to adapt as priorities and tasks change
- High level of attention to detail
- Business awareness with the ability to quickly understand numbers and financial information
- Commercially focused approach
- Curious, motivated to learn, and willing to work with evolving technology and tools
लाभ
- Hybrid working arrangement
- Support for training and holiday cover
- Opportunities for career development within CDW
- Collaborative and supportive coworker environment
- Culture that encourages AI learning and experimentation
- Equal opportunity employer
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