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Remote Inside Sales Representative
Schedule in-home appointments for Safe Step walk-in tubs by handling inbound calls and internet leads. Use consultative sales to identify customer needs and convert leads into sales opportunities.
विवरण
- Handle incoming calls and respond promptly to online leads.
- Book in-home appointments for Safety Specialists.
- Manage a high volume of inbound and outbound calls with a dialer.
- Use a structured sales process to turn leads into in-home sales opportunities.
- Understand customers’ needs through active listening.
- Ask targeted questions and address objections.
- Gather information that can support the eventual sale.
- Maintain quality throughout the lead-setting process.
- Track and meet contact center metrics.
- Work with colleagues and use geographic knowledge and lead-setting skills.
आवश्यकताएँ
- Be available to work Sunday through Thursday or Tuesday through Saturday, 11 a.m. to 8 p.m. Eastern Time.
- Have experience in a modern contact center focused on consultative sales, customer conversions, and lead generation.
- Experience in an automated contact center is preferred.
- Show a record of success in phone sales, consultative selling, lead setting, or related contact center work.
- Have strong technical skills and be able to switch among omnichannel contact center software, a CRM, mapping tools, Microsoft Office, and other cloud tools.
- Communicate clearly and demonstrate strong grammar, spelling, and writing skills.
- Have a strong understanding of North American geography.
- Be comfortable receiving individual or team coaching and having work evaluated in real time.
- Be prepared to work remotely, communicating with colleagues entirely by video conference, instant messaging, and phone.
- Manage tasks across multiple software platforms during the workday.
लाभ
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender-affirming benefits
- Family-building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Remote work arrangement
- Eligibility for a bonus or incentive plan
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