SmartDev
SmartDev
SmartDev स्विट्ज़रलैंड द्वारा प्रबंधित एक सॉफ्टवेयर विकास कंपनी है, जो वियतनामी इंजीनियरिंग प्रतिभाओं के आधार पर टीमें तैयार करती है। डानांग और हनोई स्थित विकास केंद्रों के माध्यम से, कंपनी बीमा, लॉजिस्टिक्स और मार्केटिंग क्षेत्रों के ग्राहकों को आउटसोर्स्ड प्रौद्योगिकी सेवाएँ प्रदान करती है और इसमें 500 तक कर्मचारी हैं। VerySell Group की सहायक कंपनी और दो बार Sao Khue Award प्राप्तकर्ता के रूप में, SmartDev आधुनिक विकास उपकरणों और प्रौद्योगिकियों पर ज़ोर देती है। इसके भर्ती क्षेत्रों में सॉफ्टवेयर विकास, ग्राहक सफलता और बिक्री विकास शामिल हैं।

Business Systems Analyst, CRM and Low-Code at SmartDev

SmartDev is seeking a Business Systems Analyst to configure Creatio-based low-code CRM solutions for banking workflows. The role covers process design, dashboards, access controls, and client-facing demonstrations.

विवरण

  • Configure sections, objects, reference data, and product catalogues across retail, corporate, Islamic, and private banking lines
  • Design and implement end-to-end business processes using the BPMN designer
  • Create dynamic case flows for leads, referrals, and opportunities
  • Develop Freedom UI screens, forms, dashboards, and reports
  • Set up roles, organizational structures, and record- and field-level permissions
  • Join fit-gap workshops and document requirements gathered from business subject-matter experts
  • Convert business needs into use cases and assess how existing product capabilities address them
  • Create proof-of-concept screens and demonstrations for client approval gates and presales activities
  • Prepare and maintain solution configuration documentation
  • Provide SIT and UAT support for configured solutions
  • Work with solution architects and developers to define the boundary between configuration and custom development
  • Present completed solutions directly to clients

आवश्यकताएँ

  • Three to five years of experience as a systems or business analyst delivering enterprise implementations involving CRM, ERP, BPM, or ECM platforms
  • Hands-on implementation experience is required; support and data analytics backgrounds alone are not sufficient
  • Design-level BPMN knowledge, including gateways, parallel paths, timers, and escalations
  • Understanding of relational data modelling, including tables, one-to-many and many-to-many relationships, lookups, and normalization
  • Practical configuration experience with a low-code, CRM, or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C, or a comparable product
  • Experience setting up role models and access permissions
  • Client-facing experience leading workshops, demonstrating solutions, and gathering and validating requirements
  • Technical fluency sufficient to read SQL queries, understand REST APIs and JSON, and inspect logs
  • English proficiency at B2 level or higher

लाभ

  • Company-funded Creatio Academy certification, including No-Code Analyst training and Freedom UI and mobile workshops
  • Defined progression from no-code configurator to senior analyst and low-code solution architect, supported by a certification pathway
  • Competitive compensation package
  • Hybrid work arrangement
  • Premium PVI healthcare coverage with comprehensive annual health check-ups
  • Competitive salary with a 13th-month salary bonus
  • Lunch allowance
  • Company culture that includes regular social and recreational activities
  • International work environment
  • Opportunities to collaborate with Vietnamese and international colleagues

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