SmartDev
SmartDev
SmartDev — вьетнамдық инженерлік таланттар негізінде командалар құратын, Швейцария басқаратын бағдарламалық жасақтама әзірлеу компаниясы. Дананг пен Ханойдағы әзірлеу орталықтары арқылы компания сақтандыру, логистика және маркетинг салаларындағы клиенттерге аутсорсингтік технологиялық қызметтер ұсынады, ал қызметкерлерінің саны 500 адамға дейін жетеді. VerySell Group құрамындағы еншілес компания ретінде және Sao Khue сыйлығының екі дүркін иегері ретінде SmartDev заманауи әзірлеу құралдары мен технологияларына басымдық береді. Компания бағдарламалық жасақтама әзірлеу, клиенттердің табысқа жетуін қолдау және сатуды дамыту бағыттары бойынша қызметкерлер қабылдайды.

Business Systems Analyst, CRM and Low-Code at SmartDev

SmartDev is seeking a Business Systems Analyst to configure Creatio-based low-code CRM solutions for banking workflows. The role covers process design, dashboards, access controls, and client-facing demonstrations.

Сипаттама

  • Configure sections, objects, reference data, and product catalogues across retail, corporate, Islamic, and private banking lines
  • Design and implement end-to-end business processes using the BPMN designer
  • Create dynamic case flows for leads, referrals, and opportunities
  • Develop Freedom UI screens, forms, dashboards, and reports
  • Set up roles, organizational structures, and record- and field-level permissions
  • Join fit-gap workshops and document requirements gathered from business subject-matter experts
  • Convert business needs into use cases and assess how existing product capabilities address them
  • Create proof-of-concept screens and demonstrations for client approval gates and presales activities
  • Prepare and maintain solution configuration documentation
  • Provide SIT and UAT support for configured solutions
  • Work with solution architects and developers to define the boundary between configuration and custom development
  • Present completed solutions directly to clients

Талаптар

  • Three to five years of experience as a systems or business analyst delivering enterprise implementations involving CRM, ERP, BPM, or ECM platforms
  • Hands-on implementation experience is required; support and data analytics backgrounds alone are not sufficient
  • Design-level BPMN knowledge, including gateways, parallel paths, timers, and escalations
  • Understanding of relational data modelling, including tables, one-to-many and many-to-many relationships, lookups, and normalization
  • Practical configuration experience with a low-code, CRM, or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C, or a comparable product
  • Experience setting up role models and access permissions
  • Client-facing experience leading workshops, demonstrating solutions, and gathering and validating requirements
  • Technical fluency sufficient to read SQL queries, understand REST APIs and JSON, and inspect logs
  • English proficiency at B2 level or higher

Артықшылықтар

  • Company-funded Creatio Academy certification, including No-Code Analyst training and Freedom UI and mobile workshops
  • Defined progression from no-code configurator to senior analyst and low-code solution architect, supported by a certification pathway
  • Competitive compensation package
  • Hybrid work arrangement
  • Premium PVI healthcare coverage with comprehensive annual health check-ups
  • Competitive salary with a 13th-month salary bonus
  • Lunch allowance
  • Company culture that includes regular social and recreational activities
  • International work environment
  • Opportunities to collaborate with Vietnamese and international colleagues

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