MAG (Airports Group) upravlja letališče Manchester in druga letališča po Združenem kraljestvu ter združuje upravljanje letališč s potniškimi storitvami, osredotočenimi na potrebe potnikov. Njegovo delovanje vključuje parkiranje, letališke salone, pomoč pri potovanju, varnostne storitve FastTrack in TimeSlot ter spletne rezervacije letov, parkiranja in hotelov v bližini letališč. MAG z veliko ekipo združuje strokovno znanje s področij potovanj, logistike in povezanih svetovalnih dejavnosti ter tako podpira pretok potnikov in vsakodnevno delovanje večjih letališč.
Retail Operations Manager – Manchester Airport
Manage retail and commercial partnerships at Manchester Airport, helping improve passenger experience, revenue, product availability and operating standards.
Opis
- Support the management of Manchester Airport’s retail and commercial partners
- Improve passenger experience, commercial performance, retail standards and operational efficiency
- Develop strong working relationships across food and beverage, essential and specialist retail, and hospitality
- Influence performance to grow revenue, maintain product availability and uphold consistent operational standards
- Plan for seasonal changes, infrastructure developments and passenger demand
- Keep retail operations effective and prepared for change
Zahteve
- Strong organisation, communication and problem-solving abilities
- Experience managing stakeholder relationships and retail partnerships
- Commercial awareness, including experience managing KPIs and performance
- Ability to work under pressure in a fast-paced operational setting
- Strong leadership, influencing and cross-functional collaboration skills
- Experience with customer experience, audits and mystery shopping
- Ability to analyse data and drive ongoing improvement
- Strong IT skills and ability to handle competing priorities
- Leadership capability
- IT literacy
- Regular early morning, late evening and weekend work to meet business needs
Ugodnosti
- Flexible company pension plan with contribution options of up to 10%, adjustable to personal needs
- 24 days of annual leave plus bank holidays
- Free parking
- Subsidised public transport
- A wide range of company discounts
- Two volunteering days each year
- Free virtual GP service available 24 hours a day, seven days a week
- Care Concierge service