MAG (Airports Group) operează Aeroportul Manchester și alte aeroporturi din Regatul Unit, combinând administrarea aeroporturilor cu servicii de călătorie orientate către pasageri. Activitatea sa acoperă domenii precum parcarea, saloanele aeroportuare, asistența pentru călătorii, serviciile de securitate FastTrack și TimeSlot, precum și rezervările online pentru zboruri, parcare și hoteluri din apropierea aeroporturilor. Cu o echipă numeroasă, MAG reunește expertiză în călătorii, logistică și servicii de consultanță conexe pentru a sprijini fluxul pasagerilor și operarea zilnică a aeroporturilor importante.
Retail Operations Manager – Manchester Airport
Manage retail and commercial partnerships at Manchester Airport, helping improve passenger experience, revenue, product availability and operating standards.
Descriere
- Support the management of Manchester Airport’s retail and commercial partners
- Improve passenger experience, commercial performance, retail standards and operational efficiency
- Develop strong working relationships across food and beverage, essential and specialist retail, and hospitality
- Influence performance to grow revenue, maintain product availability and uphold consistent operational standards
- Plan for seasonal changes, infrastructure developments and passenger demand
- Keep retail operations effective and prepared for change
Cerințe
- Strong organisation, communication and problem-solving abilities
- Experience managing stakeholder relationships and retail partnerships
- Commercial awareness, including experience managing KPIs and performance
- Ability to work under pressure in a fast-paced operational setting
- Strong leadership, influencing and cross-functional collaboration skills
- Experience with customer experience, audits and mystery shopping
- Ability to analyse data and drive ongoing improvement
- Strong IT skills and ability to handle competing priorities
- Leadership capability
- IT literacy
- Regular early morning, late evening and weekend work to meet business needs
Beneficii
- Flexible company pension plan with contribution options of up to 10%, adjustable to personal needs
- 24 days of annual leave plus bank holidays
- Free parking
- Subsidised public transport
- A wide range of company discounts
- Two volunteering days each year
- Free virtual GP service available 24 hours a day, seven days a week
- Care Concierge service