MAG (Airports Group) operates Manchester Airport and other airports across the UK, combining airport management with passenger-focused travel services. Its operations span areas such as parking, airport lounges, travel assistance, FastTrack and TimeSlot security services, as well as online booking for flights, parking and airport hotels. With a large workforce, MAG brings together expertise across travel, logistics and related consulting functions to support the movement of passengers and the day-to-day operation of major airports.
Retail Operations Manager – Manchester Airport
Manage retail and commercial partnerships at Manchester Airport, helping improve passenger experience, revenue, product availability and operating standards.
Description
- Support the management of Manchester Airport’s retail and commercial partners
- Improve passenger experience, commercial performance, retail standards and operational efficiency
- Develop strong working relationships across food and beverage, essential and specialist retail, and hospitality
- Influence performance to grow revenue, maintain product availability and uphold consistent operational standards
- Plan for seasonal changes, infrastructure developments and passenger demand
- Keep retail operations effective and prepared for change
Requirements
- Strong organisation, communication and problem-solving abilities
- Experience managing stakeholder relationships and retail partnerships
- Commercial awareness, including experience managing KPIs and performance
- Ability to work under pressure in a fast-paced operational setting
- Strong leadership, influencing and cross-functional collaboration skills
- Experience with customer experience, audits and mystery shopping
- Ability to analyse data and drive ongoing improvement
- Strong IT skills and ability to handle competing priorities
- Leadership capability
- IT literacy
- Regular early morning, late evening and weekend work to meet business needs
Benefits
- Flexible company pension plan with contribution options of up to 10%, adjustable to personal needs
- 24 days of annual leave plus bank holidays
- Free parking
- Subsidised public transport
- A wide range of company discounts
- Two volunteering days each year
- Free virtual GP service available 24 hours a day, seven days a week
- Care Concierge service