Westpac New Zealand
Westpac New Zealand
5001 – 10.000 Zaposleni
LogistikaSvetovanjeZavarovanje
Westpac New Zealand zagotavlja bančne in finančne storitve fizičnim osebam, podjetjem in institucionalnim strankam po vsej Novi Zelandiji. Njegova ponudba vključuje vsakodnevne račune, kreditne kartice, stanovanjska posojila, KiwiSaver in druge naložbene produkte, zavarovanja ter digitalno bančništvo skupaj s podporo v poslovalnicah. Organizacija razvija tudi prilagojene finančne rešitve za stranke na področjih, kot so agropodjetništvo, turizem, maloprodaja in zdravstvo, ter ustvarja priložnosti za ljudi, ki delajo v bančništvu, tehnologiji, operativnih dejavnostih in ekipah, osredotočenih na stranke.

Customer Service Representative, Westpac New Zealand

Help Westpac customers resolve banking issues, access online banking and use digital tools. Support simpler banking experiences for customers across New Zealand.

Opis

  • Act as the first point of contact for customers
  • Help customers access online banking
  • Assist customers with card disputes
  • Explain regulatory requirements to customers
  • Direct customers to suitable digital tools
  • Resolve issues and adapt to changing customer needs
  • Make banking simpler and easier for customers
  • Deliver positive outcomes for customers and communities

Zahteve

  • Experience in customer service or administration
  • Confidence with digital tools and the ability to help customers use them
  • Ability to manage competing priorities calmly and focus on solutions
  • Knowledge of financial services, compliance or regulated workplaces, or willingness to learn
  • Problem-solving skills and flexibility as customer needs change
  • Interest in learning and building a lasting career
  • Submit a CV and cover letter
  • Recent graduates and applicants bringing customer service skills from other industries are welcome

Ugodnosti

  • Four weeks of standard annual leave plus five wellbeing leave days
  • Option to purchase up to four additional weeks of leave each year
  • Banking benefits, insurance discounts and a superannuation scheme
  • Career development and internal programmes that recognise high performers
  • Generous parental leave, including a top-up to government-paid parental leave
  • School holiday subsidy
  • Environmental and community care programmes
  • Supportive team environment

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