UVeye
UVeye
UVeye dezvoltă sisteme automatizate de inspecție a vehiculelor pentru industria auto. Tehnologia sa sprijină reprezentanțele auto, licitațiile de vehicule, flotele și liniile de asamblare, făcând inspecțiile mai rapide, mai consecvente și mai precise, contribuind totodată la îmbunătățirea securității și a eficienței operaționale. Fondată în 2016, compania operează la nivel internațional din birourile sale din Statele Unite și Israel și colaborează cu producători importanți de automobile și cu alți parteneri din industrie.

Vertical Operations Manager, West

Lead AI-powered vehicle inspection installations and lifecycle service across automotive business segments. Manage field teams, vendors, service levels, and operational delivery.

Descriere

  • Lead delivery, installation, and lifecycle service activities across assigned fleet, rental, and dealership segments.
  • Deliver installations on schedule, maintain SLA compliance, expand delivery capacity, and meet cost targets.
  • Oversee planning, resource allocation, safety, and quality for installation and maintenance work.
  • Complete rental and dealership installations within two days and fleet installations within four days.
  • Define clear scopes for maintenance support visits and ensure timely, first-time-right completion.
  • Serve as the operations counterpart to Sales and Implementation.
  • Validate sales commitments, surface risks, and convert commitments into executable operating plans.
  • Manage Field Service Engineers and Service Operations Coordinators.
  • Maintain 80% utilization, ensure technical readiness, and build effective capacity plans.
  • Manage installation partners and contractors while monitoring vendor cost, quality, and execution.
  • Improve on-time delivery, first-time fix rates, and cost per installation through corrective action.

Cerințe

  • At least five years leading field operations, service delivery, or technical operations teams.
  • Experience managing distributed Field Service Engineers or other technical field teams.
  • Background in automotive, fleet, rental, dealership, or a comparable operating environment.
  • Demonstrated success leading cross-functional work across Sales, Customer Success, Implementation, and Operations.
  • Experience with capacity planning, resource allocation, and operational forecasting.
  • Strong knowledge of SLAs, KPIs, and operational performance measurement.
  • Experience managing high-volume deployment, installation, or field service programs.
  • Experience overseeing third-party vendors, contractors, and installation partners.
  • Proficiency with ERP, CRM, or Field Service Management systems.
  • Strong analytical skills and a data-driven approach to problem-solving.
  • Excellent communication, stakeholder management, and escalation-handling abilities.
  • Willingness to travel to on-site locations as business needs require.
  • Bachelor’s degree in Business, Engineering, Supply Chain, or a related discipline preferred.
  • PMP, Lean Six Sigma, or another project management certification is a plus.
  • Ability to work in or around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouses.
  • Ability to occasionally lift or carry up to 40 pounds and perform bending or reaching tasks.
  • Ability to work in changing environmental conditions and use personal protective equipment when appropriate.

Beneficii

  • Medical, dental, and vision coverage.
  • 401(k) matching.
  • 20 paid time-off days.
  • Company-paid holidays.
  • Career growth opportunities as the company expands across the United States.
  • Bonus eligibility.
  • Reasonable accommodations may be provided to enable people with disabilities to perform essential functions.

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