DriveTime este un comerciant de automobile cu amănuntul, axat pe creșterea transparenței procesului de cumpărare a unei mașini, prin prețuri fixe și asistență pentru clienți menită să elimine negocierile. Activitatea companiei include centre de recondiționare a vehiculelor second-hand, unde echipe instruite folosesc echipamente specializate, precum și servicii de administrare a împrumuturilor și funcții corporative. Compania recrutează în aceste domenii, reunind activități de vânzare a vehiculelor, logistică și asistență pentru clienți.
Remote Mechanical Claims Adjuster — DriveTime
Review automotive warranty claims for SilverRock, DriveTime’s warranty and ancillary products provider. Validate repairs, approve payments, and coordinate decisions with repair facilities.
Descriere
- Review repair diagnostics and recommendations for pre-sale work and warranty-covered vehicles, then validate claims and approve payments.
- Assess claims within your approval authority and in line with department and industry standards.
- Record interactions and decisions involving repair shops and customers in internal systems.
- Use department resources to follow established workflows and policies.
- Track pending claims and follow up with repair facilities to reach decisions.
- Handle additional duties as assigned.
Cerințe
- Reside in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN.
- High school diploma required.
- Bachelor’s degree preferred.
- At least 3 years of experience with current automotive mechanics and diagnostics.
- Strong knowledge of automotive systems and repair methods.
- Familiarity with parts pricing, labor guides, and repair shop procedures and practices.
- Communicate clearly and professionally in writing and conversation.
- Strong negotiation ability.
- Proficient typing and general computer skills.
- Able to work collaboratively in a high-volume environment while managing competing priorities.
- Take a solutions-focused approach.
- Pass a background check and drug screening.
Beneficii
- Work from home in an approved city and state.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Professional development opportunities.
- Tuition reimbursement.
- Wellness program offering self-guided coaching, wellness journeys, cash incentives, and medical premium discounts.
- Competitive pay.
- Regular Monday–Friday schedule, with rotating Saturdays and overtime as needed.
- Game room with ping-pong, pool, and other games.
- On-site gym.
- Social events, team competitions, and gatherings.
- Company outings, personal rewards, and prizes.
- Paid time off, including wellness days, holidays, and vacation.