DriveTime is an automotive retailer focused on making the car-buying process more transparent, with set pricing and customer support designed to remove the need for haggling. Its operations include reconditioning centers that prepare pre-owned vehicles using trained teams and specialized equipment, alongside loan servicing and corporate functions. The company hires across these areas, connecting vehicle retail, logistics, and customer support work.
Remote Mechanical Claims Adjuster — DriveTime
Review automotive warranty claims for SilverRock, DriveTime’s warranty and ancillary products provider. Validate repairs, approve payments, and coordinate decisions with repair facilities.
Description
- Review repair diagnostics and recommendations for pre-sale work and warranty-covered vehicles, then validate claims and approve payments.
- Assess claims within your approval authority and in line with department and industry standards.
- Record interactions and decisions involving repair shops and customers in internal systems.
- Use department resources to follow established workflows and policies.
- Track pending claims and follow up with repair facilities to reach decisions.
- Handle additional duties as assigned.
Requirements
- Reside in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN.
- High school diploma required.
- Bachelor’s degree preferred.
- At least 3 years of experience with current automotive mechanics and diagnostics.
- Strong knowledge of automotive systems and repair methods.
- Familiarity with parts pricing, labor guides, and repair shop procedures and practices.
- Communicate clearly and professionally in writing and conversation.
- Strong negotiation ability.
- Proficient typing and general computer skills.
- Able to work collaboratively in a high-volume environment while managing competing priorities.
- Take a solutions-focused approach.
- Pass a background check and drug screening.
Benefits
- Work from home in an approved city and state.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Professional development opportunities.
- Tuition reimbursement.
- Wellness program offering self-guided coaching, wellness journeys, cash incentives, and medical premium discounts.
- Competitive pay.
- Regular Monday–Friday schedule, with rotating Saturdays and overtime as needed.
- Game room with ping-pong, pool, and other games.
- On-site gym.
- Social events, team competitions, and gatherings.
- Company outings, personal rewards, and prizes.
- Paid time off, including wellness days, holidays, and vacation.