Cisco
Cisco
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Cisco Strategy and Planning Manager, Partner Ecosystem – North Carolina Remote

Lead Cisco’s customer experience partner strategy and help expand partner-led programs, services, and business models. Shape strategic priorities, guide execution, and drive customer adoption and value realization across global teams.

Aprašymas

  • Shape Cisco’s customer experience partner strategy with senior leaders
  • Build and deliver partner-led customer success strategies that improve customer adoption and value realization
  • Assess new opportunities and business models that expand partner capabilities and services
  • Own decision-making, delivery, and success measurement for new opportunities
  • Set long-term priorities and plans for partner services, engagement models, and ecosystem growth
  • Work closely with Cisco business units and cross-functional leaders
  • Influence and collaborate with customer experience, partner, sales, product, partner programs, and other internal and external teams
  • Build knowledge of Cisco’s partner business, target markets, and competitors
  • Address complex challenges and support growth through the Cisco Partner ecosystem
  • Build relationships across the organization

Reikalavimai

  • Bachelor’s degree or equivalent professional experience
  • At least 5 years of experience working with partner ecosystems in enterprise technology
  • At least 8 years of experience in customer success, management consulting, professional services, or partner strategy
  • Leadership and communication skills for working with senior leaders across multiple geographies
  • Strong understanding of the high-tech industry and the role of partners
  • Ability to become effective quickly in unfamiliar areas
  • Expertise in strategy, project management, business analysis, problem-solving, written and verbal communication, consensus building, and influencing without direct authority
  • Strong business judgment, including strategic decision-making, tactical execution, interpersonal awareness, and resilient problem-solving
  • Preferred: Partner management and customer success experience in a fast-moving technology environment
  • Preferred: Experience connecting technical solutions and services to customer value and business outcomes
  • Preferred: Strong organizational, analytical, and influencing abilities, with capacity to lead multiple projects with limited supervision

Privalumai

  • Medical, dental, and vision insurance
  • 401(k) plan with Cisco matching contributions
  • Paid parental leave
  • Short- and long-term disability coverage
  • Basic life insurance
  • Potential Cisco restricted stock unit grants that vest with continued employment
  • Ten paid holidays per full calendar year
  • One floating holiday for non-exempt employees
  • Paid day off for the employee’s birthday
  • Paid year-end holiday shutdown
  • Four paid personal wellness days
  • Sixteen paid vacation days per full calendar year for non-exempt employees
  • Flexible vacation program with no defined limit for eligible exempt employees
  • Eighty hours of sick time provided upon hire and every January 1
  • Up to 80 hours of unused sick time carried forward each year
  • Additional paid leave for critical or emergency family matters
  • Optional ten paid volunteer days per full calendar year
  • Annual bonuses for non-sales roles, subject to Cisco policies
  • Performance-based incentive compensation for employees on sales plans
  • Opportunities to develop through a global network of teams and experts

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