TIAA
TIAA
TIAA is a financial services and insurance company focused on retirement planning, wealth management, and long-term financial security. Its offerings include annuities, individual retirement accounts, investment management, and personalized financial guidance for individuals and institutional clients. Founded in 1918, TIAA combines retirement expertise with responsible investing and manages $1.2 trillion in assets, helping customers plan for dependable lifetime income and more confident financial futures.

UX Designer at TIAA (Hybrid, United States)

Design inclusive, high-quality digital experiences for TIAA’s retirement-focused financial services businesses. Partner across UX, product, technology, and other teams using Figma, AI tools, and Design Thinking.

Description

  • Design end-to-end user experiences across complete customer journeys
  • Combine brand expression with systems thinking and disciplined design craft
  • Use universal and inclusive design principles throughout the design process
  • Work with UX, product, technology, and cross-functional partners to identify customer journey needs, gaps, and opportunities
  • Produce and advocate for engaging, usable, detailed, pixel-precise designs
  • Weigh business, user, and technology needs when shaping experience plans
  • Turn complex tasks into straightforward, trusted user experiences
  • Clearly communicate design rationale to design teams and cross-functional partners
  • Lead Design Thinking activities that support strategic objectives
  • Keep colleagues informed about design practices and emerging trends
  • Promote Design Thinking across the organization
  • Encourage colleagues and strengthen the team’s culture

Requirements

  • At least five years of professional experience
  • A university degree is preferred
  • Advanced proficiency with Figma
  • Experience applying AI tools to make design work more efficient and effective
  • Proven ability to collaborate across functions and deliver successful experiences in a fast-moving environment
  • Experience facilitating Design Thinking with cross-functional teams
  • Strong visual design, storytelling, and systems-thinking skills
  • Understanding of universal and inclusive design practices
  • Ability to perform sedentary work
  • No travel is required

Benefits

  • The role is expected to be a non-employee contingent worker engagement lasting eight months, with a possible extension depending on business needs

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