Spotter Labs develops AI-powered tools for the trucking and transportation industry. Its platform helps drivers and owner-operators plan work around preferred schedules and destinations, steer clear of unfavorable markets with a NO-GO map, and evaluate load opportunities through recommendations based on load scores. The company also supports motor carriers at different stages of operation, with specific consideration for carriers that have been active for more than six months. Spotter Labs is part of the logistics, transport, and artificial intelligence sectors and hires as a technology-focused team serving trucking businesses.
Trucking Claims Specialist (Remote, United States)
Evaluate trucking claims, maintenance costs, and potential payouts for Spotter Labs. Investigate cases, communicate with clients, and support regulatory compliance in a fully remote role.
Description
- Assess trucking claims for validity, coverage, and potential payouts
- Investigate cases using information from drivers, trucking companies, and insurance adjusters
- Review maintenance records, repair invoices, and related documents to calculate truck and trailer costs
- Keep accurate records of claims, communications, and decisions
- Write detailed reports that document findings and support claim determinations
- Act as the main client contact throughout the claims process
- Respond to client questions, resolve concerns, and provide status updates
- Keep current with industry regulations, internal policies, and claims-processing practices
- Verify that claims meet applicable legal and regulatory requirements
- Work with colleagues to improve claims-processing accuracy and efficiency
- Share relevant insights and proven practices to strengthen team performance
Requirements
- Solid knowledge of trucking operations
- Working knowledge of truck and trailer maintenance practices and associated costs
- Prior trucking-industry experience is strongly advantageous
- Experience with claims processing, insurance, or a comparable field is preferred
- Familiarity with claims-management software is beneficial
- Strong analytical and problem-solving skills
- Ability to interpret complex information and reach accurate conclusions
- Clear, effective verbal and written communication skills
- Highly organized, detail-oriented approach
- Ability to handle multiple claims accurately and within required timeframes
- Proficiency with software and tools used for claims management and documentation
- Comfort using digital communication tools in a remote work environment
Benefits
- Fully remote working arrangement
- Focus on maintaining a healthy work-life balance
- Opportunities for professional development
- Potential for career progression
- Collaborative and supportive workplace culture
- Ability to contribute to innovation and ongoing improvement