FIS
FIS
FIS develops financial technology for banks, businesses, and governments around the world. Its platform portfolio spans digital banking, lending, payments, automated finance, wealth management, and compliance, helping organizations manage money securely across storage, transfers, investment, and related operations. The company combines fintech expertise with tools intended to improve efficiency, control costs, and support better customer experiences.

SRE Production Support Engineer – Rotational Shift, Bengaluru

Support FIS financial technology production systems as an SRE in Bengaluru. Handle rotational-shift operations, incident response, Linux and Python automation, monitoring, and reliability improvements.

Description

  • Deliver round-the-clock production support for critical business applications and infrastructure
  • Troubleshoot incidents, lead root cause analysis, restore services, and manage follow-up problem activities
  • Build and maintain automation that minimizes manual work and operational toil
  • Write and improve Shell and Python scripts
  • Track system health, performance, and service availability
  • Partner with application, infrastructure, and network teams to strengthen reliability and resilience
  • Take part in on-call rotations, overnight shifts, and weekend support when needed
  • Advance continuous-improvement work based on SRE practices

Requirements

  • Bring 4–6 years of experience in production support, automation, Linux, and Site Reliability Engineering
  • Demonstrate strong practical experience administering and troubleshooting Linux or Unix systems
  • Use Linux commands, Shell scripting, and Python scripting or development proficiently
  • Understand SRE principles and the practices that support operational excellence
  • Have experience with automation, orchestration, and initiatives that reduce operational toil
  • Understand production support workflows, incident management, root cause analysis, service restoration, and problem management
  • Know switching technologies and core network fundamentals
  • Have worked with monitoring and observability platforms such as Splunk, Dynatrace, NetXMS, or comparable tools
  • Be familiar with cloud platforms, DevOps tools, ITIL practices, and service-management systems
  • Bring strong analytical, troubleshooting, organizational, time-management, and communication abilities
  • Be prepared to work overnight shifts, on-call rotations, and weekend support schedules

Benefits

  • Join a leading organization in the financial technology sector
  • Work with a collaborative team dedicated to reliable, resilient, and automated production services
  • Take on a varied role with substantial responsibility and diverse opportunities
  • Access professional education and personal-development opportunities that build SRE, automation, and production-support expertise

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