Sarnova
Sarnova
1,001 – 5,000 Employees
B2BHealthcareSaaS
Sarnova is a healthcare distribution and services company supporting emergency medical services and acute care organizations. Through businesses including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech, it provides medical products and equipment, respiratory and critical care solutions, AED programs, CPR training, and technology for EMS billing and business intelligence. The group serves EMS providers, hospitals, schools, businesses, and government agencies, and operates as a portfolio company of Patricia Industries, part of Investor AB.

Special Utilities Billing Supervisor – Remote

Remote billing supervisor overseeing EMS credentialing, payer relationships, reporting, and quality improvement. Digitech delivers outsourced billing and technology services for the EMS transport industry.

Description

  • Lead credentialing strategy for new clients and establish compliant, timely onboarding processes
  • Create, analyze, and interpret operational and client reports
  • Advise leadership on performance trends, risk areas, and opportunities to improve processes
  • Act as a cross-functional liaison to align workflows, timelines, and quality standards
  • Design, implement, and assess process improvements
  • Oversee system updates and data governance while maintaining data accuracy
  • Partner with department leaders on planning, prioritization, agendas, initiatives, and operational goals
  • Develop insurance-partner relationships and resolve complex issues
  • Create and lead the department’s training strategy and competency standards
  • Advance continuous-improvement efforts and recommend enhancements
  • Coach team members strategically and provide performance guidance
  • Lead or support departmental quality audits and recommend corrective actions
  • Handle other assigned responsibilities

Requirements

  • High school diploma or equivalent is required
  • Three to five years of advanced ambulance billing or healthcare reimbursement experience
  • Expertise in complex payer requirements, escalated claim resolution, and industry regulations
  • Strong working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel
  • Ability to learn complex billing, credentialing, and data-management systems
  • Ability to independently manage high-volume, time-sensitive work
  • In-depth knowledge of insurance claims, payer policies, and reimbursement practices
  • Excellent written and verbal communication skills
  • Ability to represent the organization effectively with clients, insurers, and internal stakeholders
  • Strong attention to detail, with the ability to identify trends and discrepancies, assess operational impact, and recommend improvements
  • Ability to independently perform the role in a remote work environment
  • Ability to sit, stand, walk, use hands, reach, speak, hear, and see clearly
  • Regular use of a computer, telephone, and standard office equipment
  • Ability to occasionally lift or move up to 10 pounds
  • Willingness to travel for business when required
  • Ability to safeguard confidential information

Benefits

  • Competitive salary based on experience
  • Comprehensive benefits package
  • 401(k) plan
  • Remote work-from-home position
  • At least 40 hours per week, with scheduling flexibility based on business needs
  • Work may occasionally occur after hours or on weekends
  • Equal-opportunity and inclusive workplace

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