Libra Solutions
Libra Solutions
201 – 500 Employees
ConsultingHealthcareLogistics
Libra Solutions combines technology and financial services to help reduce the practical and financial pressures associated with litigation. Its work includes improving legal and healthcare workflows, funding personal injury plaintiffs awaiting settlement, purchasing or financing medical receivables, and helping heirs access inherited funds sooner. The company’s Personal Injury Solutions Platform supports attorneys and healthcare providers, while Oasis Financial serves personal injury plaintiffs and MedLien® Solutions provides healthcare providers with liquidity for medical receivables. Libra Solutions also offers inheritance funding and participates in nonprofit efforts focused on patient access to healthcare and responsible consumer lending. Its team operates across consulting, healthcare, and logistics-related services, with hiring opportunities connected to the company’s technology, financial, legal, and healthcare operations.

Servicing and Collections Representative - Denver Hybrid

Manage complex personal-injury case negotiations and collections for MoveDocs, a legal-solutions platform. Support settlements, performance goals, customer outcomes, and attorney-provider relationships.

Description

  • Evaluate complex cases.
  • Facilitate collaborative settlement outcomes with law firms.
  • Use sound judgment to achieve performance objectives.
  • Advance customer and partner experience, operational performance, negotiation, and collections strategies.
  • Implement recommended performance improvements.
  • Manage an active portfolio of assigned cases.
  • Provide coverage for team members who are unavailable or out of the office.
  • Deliver strong customer experiences while meeting performance targets.
  • Optimize customer outcomes while achieving experience and financial performance goals.
  • Promote consistently high customer and partner satisfaction.
  • Meet defined performance metrics and service-level agreements.

Requirements

  • High school diploma or GED is required.
  • At least two years of experience in an office or contact-center environment.
  • Industry experience in healthcare, legal, insurance, or financial services; personal-injury experience with relevant medical knowledge and claims-law familiarity is preferred.
  • Ability to incorporate technology and data-driven analysis into negotiation and settlement processes.
  • Ability to evaluate diverse factors and develop effective win-win negotiation strategies.
  • Strong written and verbal communication skills, with a collaborative approach to teamwork.
  • Self-directed, relationship-oriented, and capable of meeting or exceeding goals.
  • Adaptable to changing processes and able to shift efficiently between tasks.
  • Able to work accurately and efficiently under tight deadlines.
  • Strong communication skills for working with attorneys and medical providers.
  • Able to perform effectively in a continuously changing environment.
  • Available to work in the Denver, Colorado office three days per week.

Benefits

  • Competitive compensation
  • Several medical plan options
  • Dental coverage
  • Vision coverage
  • Life insurance
  • 401(k) plan with a generous company match
  • Flexible spending accounts for healthcare and dependent-care expenses
  • Paid time away to recharge

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