Remote Contracts Administrator
GalvanizeAdminister customer agreements and compliance workflows for a biomedical therapeutics company. Coordinate negotiations, renewals, contract systems, and legal operations across teams.
Open
Hyland is a B2B SaaS company serving enterprise customers through a collaborative community platform for products, solutions, and service updates. Hyland Community brings customers, partners, experts, and other members together to ask questions, exchange feedback, share operational knowledge, and find practical guidance for getting more value from Hyland’s offerings.
Revenue Engagement Administrator
Oversee CRM operations, data quality, and reporting for Hyland’s enterprise content software business. Coordinate complex data requests, process improvements, and support for stakeholders.
Description
- Serve as a contact for lead management and the creation of accounts, contacts, and opportunities
- Handle advanced CRM work, including activity updates, creating leads and opportunities, and converting leads
- Build CRM reports and respond to complex data requests
- Work with stakeholders on data acquisition requests, field audits, and data mapping
- Assess data elements to confirm whether reports exist, are current, or need customization
- Coordinate complex data requests, data appends, acquisitions, and CRM updates
- Review exception reports and update fields to resolve data quality issues
- Oversee the standardization, updating, and uploading of approved CRM data
- Review and merge records, and audit systems to correct known data issues
- Identify opportunities to improve processes and recommend changes
- Plan projects and manage deliverables to meet deadlines
- Select content for company-wide and interdepartmental communications
- Encourage idea generation and keep informed about creative and technology trends
- Mentor, coach, and train colleagues
Requirements
- Bachelor’s degree or equivalent experience
- Strong understanding of business and technology
- Proficiency with CRM tools
- Proficiency with Microsoft Office applications, including Excel
- Proficiency with Microsoft Windows and Office Suite
- Strong spoken and written communication skills
- Strong interpersonal, organizational, multitasking, time management, and project management skills
- Ability to complete projects with minimal oversight
- Ability to turn goals into new ideas and design solutions
- Strong collaboration, creative thinking, attention to detail, and problem-solving skills
- Ability to work independently and as part of a team
- Experience mentoring, coaching, and training team members
- Experience monitoring and improving data quality processes in CRM systems
- Experience conducting data audits and field updates to resolve complex data issues
- Experience developing idea-generation efforts within a department
- Ability to stay current with creative and technology trends
- Experience with Outreach
- Experience with Microsoft Excel
Benefits
- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives, giving campaigns, and programs
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