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Motorola Solutions
Motorola Solutions
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Motorola Solutions develops technology for public safety, security, and critical communications. Its portfolio includes mission-critical P25 and professional DMR radios, broadband devices, AI-enabled video security, command center solutions, and managed support services. The company serves organizations across public safety, law enforcement, education, healthcare, and other sectors where reliable coordination and fast response are essential. Its solutions are designed to help teams stay connected, understand unfolding situations, and make informed decisions in demanding environments.
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Remote Implementation Specialist at Motorola Solutions

Deploy cloud-based public safety software for Motorola Solutions customers in a remote implementation role. Lead configuration, troubleshooting, training, stakeholder coordination, and project delivery.

USUnited StatesILIllinoisMAMassachusettsTXTexasUTUtahWAWashington
$75,000 – $85,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessImplementation Specialist
C++CloudJavaMySQLOracleRubySQLVMware

Description

  • Deliver cloud-based solutions to public safety organizations
  • Assess organizational readiness with cross-functional teams and improve legacy workflows
  • Manage implementation lifecycles and execute technical deployments
  • Lead solution activation, configuration, and customer training
  • Plan, execute, monitor, control, and resolve implementation activities
  • Confirm project scope and objectives while tracking deliverables and milestones
  • Align stakeholders across functional teams
  • Manage schedules, reduce risks, anticipate issues, and coordinate escalations
  • Guide client project teams toward agreed objectives
  • Respond promptly to customer assistance requests
  • Resolve technical and non-technical issues
  • Troubleshoot application and operating system problems
  • Install, migrate, and upgrade products on accelerated timelines
  • Build comprehensive knowledge of the product portfolio
  • Create and improve implementation process documentation
  • Develop Standard Operating Procedures when needed
  • Create and review knowledge base articles and FAQs
  • Train customers on products and services
  • Maintain customer satisfaction and support rapid time to value

Requirements

  • At least four years of experience spanning business operations, project management, and cloud implementation for enterprise, public safety, or government systems software
  • A bachelor’s degree in business administration, engineering, computer science, MIS, or a related technical field is preferred; equivalent practical experience may be considered
  • High school diploma
  • Indefinite authorization to work in the United States is required
  • Employer-sponsored work permit support is unavailable
  • Ability to obtain background clearance required by government customers
  • Successful completion of a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy
  • Ability to work independently and collaboratively
  • Strong investigative, debugging, and problem-solving abilities
  • Effective verbal and written communication skills
  • Ability to meet strict deadlines and work with customers across experience levels
  • Ability to research and resolve issues using multiple tools
  • Knowledge of at least one programming language, including Java, C++, or Ruby
  • Knowledge of relational databases such as SQL Server, Oracle, or MySQL
  • Knowledge of web services or web technologies such as HTML, CSS, XML, or JSON
  • Knowledge of VMware and virtual machine management

Benefits

  • Eligibility for incentive bonus plans
  • Medical, dental, and vision coverage
  • 401(k) plan with company match
  • 10 paid holidays
  • Paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • Referral payment plan
  • Travel expected to be under 10%
  • No relocation assistance provided

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