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ExamWorks
ExamWorks
5,001 – 10,000 Employees
ConsultingHealthcareLegal

ExamWorks operates at the intersection of healthcare, consulting, and legal services, providing independent medical examinations and peer reviews for claims and related processes. Its work also includes bill reviews, Medicare compliance, medical-record and document management, and compliance auditing.

The company supports a broad physician network and develops enterprise platforms and workflow tools for healthcare organizations. Its teams combine clinical, operational, compliance, and technology expertise to help clients manage medical records and claims with greater consistency and reliability.

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Remote Client Coordinator, Healthcare Cases

Coordinate client inquiries, provider assignments, and healthcare case records for MCMC. Track report status and support quality assurance in a fully remote role.

USUnited States
$16 – $17 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredClient CoordinatorGeneral

Description

  • Respond promptly to client and representative questions about reports, concerns, and information requests.
  • Enter and retrieve client or claimant details in the appropriate systems and databases.
  • Coordinate daily with Quality Assurance on workflow and pending reports.
  • Contact providers to arrange assignments and update the database.
  • File and archive active and closed cases.
  • Verify client details and record client-specific guidelines, rules, and information in the system.
  • Resolve questions, document issues, and return cases promptly while working independently and with teammates.
  • Route calls to other departments when needed.
  • Complete clerical work, including typing, filing, email correspondence, and proofreading.
  • Help address customer complaints and quality assurance concerns.
  • Inform management of report issues or concerns.
  • Follow state and federal safety and legal regulations.
  • Carry out other assigned duties.

Requirements

  • High school diploma or equivalent.
  • At least one year of clerical experience, or an equivalent combination of education and experience, preferred.
  • Medical office or insurance industry experience preferred.
  • Knowledge of Microsoft Word, Outlook, Excel, and the internet.
  • Ability to complete training on and follow HIPAA regulations and compliance standards.
  • Ability to accurately follow management directions.
  • Accuracy, thoroughness, accountability for work quality, and initiative to identify improvements.
  • Strong communication skills.
  • Ability to work independently, prioritize tasks, and manage time efficiently.
  • Availability Monday through Friday, 11:30 a.m. to 8:00 p.m. EST, with occasional weekends and holidays as business needs require.

Benefits

  • Medical insurance.
  • Vision insurance.
  • Dental insurance.
  • Paid time off.
  • 401(k).
  • Fully remote, work-from-home position.

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