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FAT Brands Inc.
FAT Brands Inc.
51 – 200 Employees
Food & BeverageHospitalityManufacturing
FAT Brands Inc. is a global restaurant franchising company focused on acquiring, developing, marketing, and supporting fast-casual, quick-service, and casual dining concepts. Its portfolio includes food and dessert brands such as Fatburger, Johnny Rockets, Round Table Pizza, Marble Slab Creamery, Great American Cookies, Fazoli’s, and Pretzelmaker, along with several other restaurant chains. The company develops franchise opportunities in domestic and international markets and provides operational support to franchisees. FAT Brands also operates a manufacturing facility in Atlanta that produces fresh cookie and pretzel dough for its brands.
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Remote Application Administrator – United States

Manage cloud applications, digital assets, user access, and vendor relationships for OHG Brands’ restaurant portfolio. Improve business tools, privacy practices, and workflows across departments.

USUnited States
$70,000 – $90,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAdministration
CloudServiceNow

Description

  • Manage and improve business applications, including FreshService, FreshDesk, Monday.com, Asana, Formstack, Microsoft 365, and Claude.
  • Administer digital assets such as domains, websites, social profiles, advertising accounts, and analytics tools.
  • Manage user access, connect applications to single sign-on, and revoke access when employees leave.
  • Troubleshoot application issues, create simple workflows and automations, and write user guides.
  • Work with Legal to support company policies, privacy regulations, and responsible practices.
  • Find unmanaged applications, websites, domains, and accounts, and restore company ownership.
  • Serve as the primary contact for application vendors, track licenses, and help reduce spending on unused tools.
  • Find overlapping tools and help teams move to shared platforms.
  • Review existing tools before approving requests for new applications.
  • Work with Marketing, Operations, Finance, HR, Legal, and other teams to improve business tools.
  • Report to the Head of Enterprise Technology & Security.

Requirements

  • 3–5 years of experience managing business software or cloud applications in an IT role.
  • Administrative experience with a help desk tool such as FreshService, FreshDesk, ServiceNow, or Zendesk.
  • Administrative experience with a project management tool such as Monday.com or Asana.
  • Good understanding of user access and single sign-on.
  • Some experience with websites, Google Analytics, and Google Tag Manager.
  • Strong organizational skills and the ability to handle multiple tools and requests.
  • Comfort working in a fast-paced, growing company, setting priorities, and adapting quickly.
  • Clear, friendly communication with nontechnical colleagues.
  • A degree in IT or a related field, or equivalent experience.
  • Comfort using AI tools to troubleshoot and resolve issues, with the judgment to evaluate recommendations before implementing them.
  • Preferred: Freshworks administration experience.
  • Preferred: Experience with cookie consent or privacy tools.
  • Preferred: Experience at a multi-brand or franchise company.
  • Preferred: ITIL 4 Foundation, CompTIA Security, or similar certification.

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