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FAT Brands Inc. एक वैश्विक रेस्तरां फ्रैंचाइज़िंग कंपनी है, जो फास्ट-कैज़ुअल, क्विक-सर्विस और कैज़ुअल डाइनिंग अवधारणाओं के अधिग्रहण, विकास, विपणन और सहयोग पर केंद्रित है। इसके पोर्टफोलियो में Fatburger, Johnny Rockets, Round Table Pizza, Marble Slab Creamery, Great American Cookies, Fazoli’s और Pretzelmaker जैसे खाद्य और डेज़र्ट ब्रांड शामिल हैं, साथ ही कई अन्य रेस्तरां चेन भी हैं। कंपनी घरेलू और अंतरराष्ट्रीय बाजारों में फ्रैंचाइज़ी के अवसर विकसित करती है और फ्रैंचाइज़ी संचालकों को परिचालन संबंधी सहयोग प्रदान करती है। FAT Brands अटलांटा में एक विनिर्माण सुविधा भी संचालित करती है, जहाँ उसके ब्रांडों के लिए ताज़ा कुकी और प्रेट्ज़ेल आटा तैयार किया जाता है।
Remote Application Administrator – United States
Manage cloud applications, digital assets, user access, and vendor relationships for OHG Brands’ restaurant portfolio. Improve business tools, privacy practices, and workflows across departments.
विवरण
- Manage and improve business applications, including FreshService, FreshDesk, Monday.com, Asana, Formstack, Microsoft 365, and Claude.
- Administer digital assets such as domains, websites, social profiles, advertising accounts, and analytics tools.
- Manage user access, connect applications to single sign-on, and revoke access when employees leave.
- Troubleshoot application issues, create simple workflows and automations, and write user guides.
- Work with Legal to support company policies, privacy regulations, and responsible practices.
- Find unmanaged applications, websites, domains, and accounts, and restore company ownership.
- Serve as the primary contact for application vendors, track licenses, and help reduce spending on unused tools.
- Find overlapping tools and help teams move to shared platforms.
- Review existing tools before approving requests for new applications.
- Work with Marketing, Operations, Finance, HR, Legal, and other teams to improve business tools.
- Report to the Head of Enterprise Technology & Security.
आवश्यकताएँ
- 3–5 years of experience managing business software or cloud applications in an IT role.
- Administrative experience with a help desk tool such as FreshService, FreshDesk, ServiceNow, or Zendesk.
- Administrative experience with a project management tool such as Monday.com or Asana.
- Good understanding of user access and single sign-on.
- Some experience with websites, Google Analytics, and Google Tag Manager.
- Strong organizational skills and the ability to handle multiple tools and requests.
- Comfort working in a fast-paced, growing company, setting priorities, and adapting quickly.
- Clear, friendly communication with nontechnical colleagues.
- A degree in IT or a related field, or equivalent experience.
- Comfort using AI tools to troubleshoot and resolve issues, with the judgment to evaluate recommendations before implementing them.
- Preferred: Freshworks administration experience.
- Preferred: Experience with cookie consent or privacy tools.
- Preferred: Experience at a multi-brand or franchise company.
- Preferred: ITIL 4 Foundation, CompTIA Security, or similar certification.
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