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Mercari, Inc.
Mercari, Inc.
1,001 – 5,000 Employees
ConsultingLogisticsMarketing
Mercari, Inc. operates a marketplace platform where people can buy and sell a wide range of items. The company focuses on making peer-to-peer commerce more convenient and efficient, while fostering a workplace centered on innovation, diversity, and inclusion. Mercari also highlights sustainable practices and aims to contribute positively to the communities connected to its marketplace.
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Product Operations Manager — Mercari, Inc. (Hybrid, Japan)

Improve Mercari’s product organization through scalable operating processes, reporting, onboarding, and AI-enabled knowledge management. Support the marketplace ecosystem in Japan through cross-functional organizational improvement.

JPJapanHybridFull-timeMiddleSeniorEnglish RequiredJapanese RequiredProduct Operations

Description

  • Identify operational challenges within the Product organization and lead solutions from planning and implementation through adoption and continuous improvement.
  • Design and improve reporting processes and operating systems that make product development progress and key decisions visible.
  • Organize and optimize internal communication channels, including company-wide meetings, critical working sessions, and documentation.
  • Build onboarding processes and knowledge-sharing systems for members of the Product organization.
  • Evaluate initiative outcomes using qualitative and quantitative measures, then turn the findings into reusable processes and best practices.
  • Use AI to improve and advance organizational operations and knowledge management.
  • Build alignment among diverse stakeholders and drive organization-wide change.
  • Design scalable systems and continuously improve them based on usage data and feedback.

Requirements

  • Japanese language proficiency is required.
  • Professional experience in Product Management, Product Operations, Program Management, or a related field.
  • Experience improving organizational processes and workflows within a product organization.
  • Ability to structure ambiguous, complex problems and translate them into concrete initiatives and systems.
  • Experience building consensus among stakeholders across functions such as Product and Engineering and driving initiatives forward.
  • Ability to organize information and key issues in documentation and communicate them clearly.
  • Native-level Japanese proficiency.
  • No specific English requirement; B1 level or above is preferred.
  • Experience improving business processes through generative AI is preferred.
  • Experience planning, developing, or operating an in-house product is preferred.
  • Experience leading cross-functional improvement or transformation projects involving multiple disciplines is preferred.
  • Experience identifying organizational challenges and evaluating initiative effectiveness using data and qualitative feedback is preferred.

Benefits

  • Flexible working hours with no core or flexible time periods.
  • Full-time permanent employment.
  • An organizational environment aligned with and embodying the Mercari Group mission and values.
  • Equal opportunities based on Inclusion & Diversity.

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