Ensemble Health Partners provides revenue cycle management services for hospitals, health systems, and affiliated physician groups. Its end-to-end offering combines experienced, certified revenue cycle professionals with advanced technology and AI to help healthcare organizations improve collections, address denials and underpayments, control costs, and create a more consistent patient financial experience. The company works closely with provider organizations to strengthen financial operations and support sustainable growth.
Onsite Financial Counselor – Greenville, SC | Ensemble Health Partners
Support patients with insurance verification, financial assistance, and payment arrangements at Ensemble Health Partners’ Greenville location. The role includes cashiering, account follow-up, and collection of patient liabilities.
Description
- Review coverage and collect balances owed by admitted patients, including past-due amounts.
- Gather insurance and financial details to estimate and collect patient responsibilities.
- Work toward daily point-of-service collection targets.
- Contact patients within seven days of discharge when estimated balances remain unpaid.
- Support cashiering, cash reconciliation, and deposits each day.
- Administer flat-rate agreements, bundled services, and self-pay options.
- Keep relevant stakeholders informed about case progress and escalations.
- Coordinate with Case Management and Utilization Management on required regulatory paperwork.
- Track missed collection opportunities and document patient visits or outreach.
- Maintain client and Ensemble work queues, including edits for unbilled accounts.
- Prepare follow-up reports, perform next-day checks, and investigate denial causes.
- Handle payment discussions with patients receiving care in-house.
- Complete consent and paperwork required for registration.
- Escalate estimated balances that remain unpaid to the CFO.
- Support eligibility staff with insurance checks, Medicaid and charity applications, payer searches, self-pay coverage inquiries, and coordination-of-benefits guidance.
- Process daily queues to complete, update, and resolve unbilled accounts.
Requirements
- Bring 1–3 years of customer service experience.
- Be curious and receptive to innovation, including AI.
- Have a high school diploma or GED.
- Earn the company-paid CRCR certification within nine months of hire.
- Have a basic understanding of Medicare and Medicaid benefits.
- Have a basic understanding of Labor & Delivery benefits.
- Understand and explain explanations of benefits (EOBs).
- Have a basic understanding of grants and research.
- Have a basic understanding of Black Lung qualification.
- Have a basic understanding of COBRA benefits.
- Have a basic understanding of Healthcare Sharing Ministry coverage.
- Have a basic understanding of billing and back-end processes.
- Have a basic understanding of the DEERS process.
- Live in the United States and be authorized to work there.
Benefits
- Bonus incentives.
- Paid certifications.
- Tuition reimbursement.
- Comprehensive benefits.
- Career advancement opportunities.
- Healthcare, time-off, retirement, and well-being programs.
- Professional certification relevant to the associate’s field.
- Quarterly and annual incentive programs.