Newrez LLC is a financial services company focused on mortgage lending and related services. Through NMLS Consumer Access, the company supports public access to licensing and registration information for mortgage professionals and financial-services companies. This resource helps consumers check provider credentials and understand regulatory status across participating state jurisdictions.
Mortgage Insurance Claims Specialist II – Onsite in Coppell, TX
Newrez seeks a Mortgage Insurance Claims Specialist II to manage reimbursement claims involving mortgage insurance, government programs, and GSE investors. The role reviews servicing records, files claims, and oversees post-sale documentation and deadlines.
Description
- Submit accurate, timely mortgage insurance, government, and GSE investor reimbursement claims with complete supporting packages.
- Handle post-sale claim activities, including property preservation and eviction updates, title conveyance and delivery, and required documentation.
- Follow Freddie Mac and Fannie Mae servicing requirements throughout the reimbursement period.
- Review and track claim deadlines and related deliverables.
- Conduct forensic servicing reviews from default through claim filing to identify relevant data and eligible expenses.
- Verify servicing notes, monthly reports, timelines, supporting records, and claim details for completeness and accuracy.
- Communicate servicing updates to preserve claim eligibility and compliance with applicable guidelines.
- Complete post-sale servicing activities under mortgage insurance, investor, HUD, VA, and USDA requirements.
- Provide accurate, timely responses to internal and external information and documentation requests.
- Investigate and resolve issues that arise during post-sale and claim timelines.
- Reconcile claim proceeds, submit supplemental claims, and monitor deferments.
- Coordinate deadline-driven deliverables across multiple claim types.
- Analyze trends that influence claims efficiency, quality, and accuracy.
- Support special and seasonal initiatives, including audits and year-end work.
- Complete additional responsibilities assigned by management.
Requirements
- High school diploma or equivalent is required.
- At least three years of claims-filing experience is required.
- Experience with default-related mortgage servicing is required.
- Knowledge of FHA, VA, and USDA default-servicing guidelines is required.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Familiarity with GSE and government loan-servicing guidelines.
- Experience reviewing processes, reports, or documents with strong attention to detail.
- Ability to build effective working relationships with stakeholders, vendors, and colleagues.
- Strong problem-solving and organizational abilities.
- Strong written and verbal interpersonal and communication skills.
- Self-directed approach with the ability to meet deadlines without direct supervision.
- A smartphone that meets company security standards and supports applications such as Microsoft Authenticator.
- A college degree is preferred.
- Claim system experience, or comparable demonstrated experience, is preferred.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with an employer contribution.
- 401(k) retirement plan with employer matching.
- Paid maternity, parental bonding, and caregiver leave.
- Adoption assistance.
- Tuition and certification reimbursement.
- Employee mortgage loan program.
- Newrez Employee Emergency and Disaster Fund.
- One company-paid volunteer time-off day.
- Matching Gifts Program with dollar-for-dollar matching up to $1,000.
- Access to grants, nonprofit resources, and volunteer opportunities.
- Employee Resource Groups (ERGs).