Thomson Reuters
Thomson Reuters
Thomson Reuters develops trusted content, data, and technology for professionals working in legal services, tax and accounting, international trade, risk management, insurance, consulting, and global news. Its portfolio includes legal research platforms, tax and accounting software, compliance and regulatory tools, and Reuters media services. By combining specialist expertise with investments in generative AI, Thomson Reuters helps law firms, corporations, tax professionals, and media organizations manage complex information, streamline workflows, and make better-informed decisions.

Mid-Level DevOps Engineer in Mexico (Remote)

Join Thomson Reuters as a mid-level DevOps Engineer supporting cloud infrastructure, Imagen deployments, automation, and customer delivery in Mexico. The role focuses on service operability, incident reduction, and production support.

Description

  • Deploy and configure cloud infrastructure and install the Imagen solution for customer projects
  • Configure ImagenWeb with platform editing tools to meet customer-specific needs
  • Create and execute tailored data-migration processes
  • Build scripts and automation that improve delivery and content-onboarding workflows
  • Prepare services for go-live by implementing monitoring, alerting, logging, documentation, runbooks, and handover processes
  • Reduce incident rates through root-cause analysis, problem management, and automation
  • Partner with first-line operations and technical support to accelerate service recovery and resolve customer issues
  • Maintain or enhance service levels during changes and service transitions
  • Engage with customers through meetings, email, phone, and conference calls
  • Take part in weekly internal planning meetings and propose project ideas
  • Track cloud technology developments and recommend improvements to working practices
  • Apply operational standards, procedures, and established best practices
  • Provide on-call or out-of-hours support when required

Requirements

  • Experience with cloud platforms and services such as AWS, Azure, Docker, Kubernetes, Lambda, and Function Apps
  • Bachelor’s degree or equivalent professional experience
  • Experience building CI/CD pipelines and using infrastructure-as-code tools such as Terraform, Azure DevOps, and GitHub Actions
  • Experience installing, configuring, and troubleshooting proprietary software
  • Proficiency with Python or Windows PowerShell scripting
  • Experience working with SQL
  • Strong knowledge of networking standards and protocols
  • Experience with current Windows Server operating systems and troubleshooting diverse IT issues
  • Strong analytical and problem-solving abilities
  • Clear communication skills for presenting ideas and solutions to internal and external stakeholders
  • Strong organization skills with the ability to prioritize work and meet deadlines
  • Ability to deliver accurate customer deployments that meet satisfaction standards
  • Excellent written and spoken English
  • Preferred: 3–5 years of experience in DevOps, Site Reliability Engineering, or technical operations
  • Familiarity with monitoring and observability tools
  • Exposure to ITIL-style incident, problem, and change management practices
  • Experience with media, broadcast, or video workflows
  • Working knowledge of HTML, PHP, and CSS
  • Understanding of XML and XSL transformations
  • Relevant certifications such as Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4
  • Preferred: Degree in Computer Science, Engineering, or a related discipline, or equivalent experience

Benefits

  • Flexible working arrangements, including the option to work from anywhere for up to 8 weeks each year
  • Flexible vacation policy
  • Two company-wide Mental Health Days off
  • Access to the Headspace app
  • Retirement savings benefits
  • Tuition reimbursement
  • Employee incentive programs
  • Resources supporting mental, physical, and financial wellbeing
  • Two paid volunteer days each year
  • Opportunities to participate in pro-bono consulting projects and ESG initiatives
  • Career growth, continuous learning, and skills development through Grow My Way programming
  • Supportive workplace policies through Flex My Way
  • Participation in on-call or out-of-hours support as required

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