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Rochester Regional Health
Rochester Regional Health
EducationHealthcareHealthcare Insurance
Rochester Regional Health is an integrated healthcare organization serving communities across Western New York. Its network includes hospitals and other healthcare facilities that deliver emergency, primary, specialty, and urgent care. The organization also supports medical education and research through training programs, residencies, and clinical trials. Its work spans comprehensive care for patients at every stage of life, with an emphasis on respectful treatment and responding to diverse medical needs.
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Lead EHR Application Analyst - Rochester Regional Health (Hybrid)

Serve as Rochester Regional Health’s senior Epic systems resource, guiding complex support, optimization, integrations, and vendor coordination. Lead technical initiatives while mentoring analysts and supporting reliable EHR operations.

USUnited StatesNYNew York
$90,000 – $98,000 / year
HybridFull-timeSeniorEnglish RequiredAnalyst

Description

  • Act as the primary escalation resource for complex EHR issues, errors, and configuration challenges.
  • Create and coordinate resolution plans for high-impact and cross-functional problems.
  • Oversee routine maintenance, patches, software updates, and system upgrades.
  • Lead testing and validation for changes, enhancements, and upgrades.
  • Participate in on-call coverage for complex or escalated after-hours incidents.
  • Direct EHR optimization efforts and advanced workflow assessments.
  • Route optimization and enhancement requests through governance and change management processes.
  • Use cross-application integration expertise to support cohesive system performance.
  • Provide technical input for strategic planning, technology roadmaps, and related decisions.
  • Coordinate EHR projects and initiatives, tracking tasks, maintaining issue logs, facilitating meetings, and communicating status.
  • Provide light project management by maintaining plans and coordinating stakeholder timelines.
  • Oversee EHR vendor relationships, support requests, release-impact reviews, and user-group participation.
  • Partner with IT teams, clinicians, administrators, and vendors.
  • Document complex configurations, processes, and build decisions.
  • Support knowledge sharing, onboarding, informal training, and professional development.
  • Mentor analysts and advise colleagues on complex issues and effective practices.
  • Protect health information in accordance with HIPAA and organizational policies.

Requirements

  • At least five years of experience as an EHR Application Analyst, Epic Application Analyst, Clinical Systems Analyst, or similar healthcare IT professional supporting EHR implementation, optimization, and operations.
  • Epic certification.
  • Strong analytical, organizational, and verbal communication abilities.
  • Capacity to work independently and act as a technical resource for colleagues.
  • Expertise in resolving complex problems and translating operational needs into system solutions.
  • Advanced knowledge of healthcare processes, workflows, and terminology.
  • Knowledge of cross-application integrations.
  • Proficiency with Microsoft 365 or comparable productivity software.
  • Basic project management capability, including meeting leadership, prioritization, conflict resolution, issue tracking, and timeline management.
  • Bachelor’s degree in computer science, healthcare, or a related discipline is preferred.
  • Ability to manage protected health information in line with HIPAA and organizational privacy and security policies.
  • Ability to complete required compliance training and follow information security best practices.

Benefits

  • Full-time employment.
  • Additional pay components may be available.

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