KONE
KONE
KONE develops elevator and escalator solutions that help people move smoothly through cities and buildings. Operating across construction, manufacturing, and logistics, the company combines advanced technology with a focus on sustainable, efficient people flow in both new projects and existing properties. Its work is supported by more than 3,000 patents and serves billions of users worldwide each day.

KONE Collections Associate in San Francisco, CA (Hybrid)

Manage B2B disputes and credit collections for KONE’s elevator, escalator, and building-door solutions business. Support Pacific District branch operations from California on a hybrid schedule.

Description

  • Handle credit collection activities for branch operations
  • Initiate contact with customers
  • Request necessary action and conduct appropriate follow-up
  • Document customer disputes
  • Coordinate with relevant parties to help resolve disputes
  • Provide collections support across KONE’s Pacific District

Requirements

  • At least five years of relevant B2B collections experience
  • An associate degree in a related field, or at least 10 additional years of experience
  • Working proficiency with SAP, Excel, and GAP
  • Experience managing collections disputes through complete resolution
  • Capacity to collaborate across all organizational levels
  • Ability to document status updates and relevant details for stakeholders
  • Persistence and determination to complete assigned objectives

Benefits

  • Competitive compensation
  • Learning and professional development opportunities
  • 401(k) employer match
  • 401(k) employer non-elective contribution
  • Employee well-being program
  • Medical, prescription, dental, and vision coverage
  • Digital health services and telehealth
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee and Family Assistance Program (EFAP)
  • Family and medical leave
  • Parental leave
  • Leave to care for a domestic partner
  • Paid time off and holidays
  • Company-paid life and AD&D insurance
  • Supplemental life and AD&D insurance
  • Company-paid short- and long-term disability coverage
  • Buy-up long-term disability coverage
  • Critical illness insurance
  • Hospital indemnity and accident insurance
  • Identity theft protection
  • Legal insurance
  • KONE Credit Union access
  • Tuition reimbursement
  • KONE annual bonus plan with a 5% target incentive based on company and individual goal achievement

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