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First Quality
First Quality
1,001 – 5,000 Employees
H1B Visa SponsorHealthcareHealthcare InsuranceManufacturing
First Quality manufactures everyday products across personal care, household care, healthcare, and retail. Its portfolio includes adult incontinence products, baby diapers and wipes, feminine care items, bath tissue, and paper towels, alongside flexible packaging and HD printing services. The company combines manufacturing with a focus on product innovation and sustainability, serving consumers, healthcare organizations, retail partners, and communities.
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IT Business Relationship Manager – McElhattan, PA Onsite

Serve as the technology liaison for First Quality’s Tissue division, connecting business priorities with IT strategy and delivery. Lead manufacturing-focused technology initiatives spanning digital transformation, project prioritization, operational improvement, and critical incident response.

USUnited StatesPAPennsylvaniaOn-siteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
Cyber SecurityERPIoTPMP

Description

  • Serve as the primary technology contact for First Quality Tissue leadership, developing relationships to understand business goals, challenges, and opportunities
  • Align IT roadmaps with the division’s operational and strategic needs
  • Work with divisional stakeholders to evaluate processes, uncover pain points, and convert business requirements into IT strategies and solutions
  • Coordinate the prioritization of strategic initiatives and daily incidents between the division and IT
  • Advance technologies including IoT, automation, ERP platforms, and data analytics
  • Support IT project teams with system implementations, upgrades, and integrations
  • Oversee project schedules, budgets, and stakeholder expectations
  • Guide deployment change management through training, communications, and user support
  • Establish and monitor KPIs that show how IT solutions affect production uptime, cost reduction, and time to market
  • Manage IT service and project risks while maintaining compliance with FDA, GMP, and company policies
  • Use stakeholder feedback to improve IT services and optimize processes
  • Coordinate communications and mobilize divisional resources during critical incidents

Requirements

  • At least five years of experience in business relationship management, IT project management, or a related role
  • Bachelor’s degree or equivalent professional experience
  • Three or more years supporting or working in a manufacturing or CPG environment preferred
  • Demonstrated success connecting IT and business teams to achieve measurable results
  • Experience with CPG manufacturing systems such as SAP, MES, or AI, machine learning, and analytics platforms
  • Knowledge of emerging technologies including AI, machine learning, and Industrial IoT
  • Foundational knowledge of cybersecurity and data governance
  • Strong written and verbal communication abilities
  • Strong team-building capabilities
  • Strong ability to motivate others
  • Ability to perform under pressure and lead through crises
  • Ability to manage competing priorities in a fast-paced, deadline-driven setting
  • Persistent, principled approach to getting work done correctly
  • Broad and deep understanding of business and industry operations
  • Process-oriented mindset; Six Sigma or lean manufacturing knowledge preferred
  • Technical understanding of information systems, IT concepts, and related systems
  • Strategic thinking and business judgment within CPG manufacturing
  • Collaborative, customer-focused working style
  • Adaptability to changing technology and industry conditions
  • Preferred certifications include ITIL Foundation, PMP, or BRMP

Benefits

  • Competitive base pay with bonus opportunities
  • Paid time off, with a minimum of three weeks
  • Medical, dental, and vision coverage beginning on the first day
  • 401(k) plan with employer matching
  • Paid parental leave
  • Child and family care support through a dependent care FSA with employer matching of up to $3,750
  • Bundle of Joy benefit providing a year’s supply of free diapers for team members with a new baby
  • Tuition assistance
  • Wellness program offering up to $4,000 per year in insurance-premium savings

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