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ICF
ICF
5,001 – 10,000 Employees
H1B Visa SponsorHealthcareLogisticsMarketing
ICF is a global consulting and technology services company working with government and commercial clients on complex challenges across Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. Its teams combine data and analytics, artificial intelligence, cybersecurity, and sector expertise to develop and deliver practical solutions. ICF also focuses on corporate citizenship and sustainability, including efforts that support social programs, community development, and a lower-emissions future. The company operates internationally, with a notable European presence in Belgium, Spain, and the UK.
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Homeless Services Coordinated Entry System Manager - Remote

Lead ICF’s HUD-compliant Coordinated Entry System for homelessness services in a remote U.S. role. Oversee providers, referrals, data quality, housing resources, and placement outcomes.

USUnited StatesCACaliforniaNYNew York
$89,649 – $152,404 / year
RemoteFull-timeMiddleSeniorEnglish RequiredManager

Description

  • Direct the Continuum of Care’s Coordinated Entry System and oversee daily operations.
  • Maintain compliance with HUD requirements, CoC policies, and community standards.
  • Guide CES implementation by turning policy into consistent provider practices.
  • Supervise direct reports and staff from participating CES agencies.
  • Act as the main operational contact between the CoC and participating housing providers.
  • Manage assessment tools, prioritization rules, referrals, workflows, eligibility standards, and matching procedures.
  • Cultivate effective relationships with stakeholders, community partners, and service providers.
  • Track community housing resources and coordinate accurate, timely referrals.
  • Lead quality improvement efforts addressing system effectiveness, efficiency, and equity.
  • Organize provider meetings, case conferences, workgroups, and implementation committees.
  • Address partner issues involving referrals, prioritization, eligibility, workflows, and housing placement.
  • Create communication approaches that improve provider engagement and CES results.
  • Oversee CES data quality reviews and HMIS data entry.
  • Evaluate operational data, present findings to the CoC, and create improvement plans.
  • Track performance measures and recommend policy and process enhancements.

Requirements

  • Bachelor’s degree in human services, public policy and administration, business, social work, or a related field; equivalent experience may be considered.
  • Master’s degree preferred.
  • At least five years of experience in homeless services, Coordinated Entry, supportive housing, housing navigation, or homelessness system operations.
  • Demonstrated ability to lead teams, support professional development, and provide effective supervision.
  • Working knowledge of the Continuum of Care program and HUD Coordinated Entry requirements.
  • Experience leading multi-agency initiatives and managing stakeholder partnerships.
  • Experience with HMIS or comparable data systems and data-informed program management.
  • Strong project management, facilitation, problem-solving, and organizational capabilities.
  • Knowledge of the McKinney-Vento Act, CoC and ESG programs, and other federal housing and services programs.
  • Ability to manage competing priorities in a fast-changing environment while meeting demanding deadlines.
  • Experience interpreting data and analytical reports, assessing policy implications, and presenting recommendations to executive leaders.
  • Experience overseeing compliance monitoring and performance improvement programs.
  • Experience creating Coordinated Entry policies, procedures, and quality assurance frameworks.

Benefits

  • Equal opportunity employment.
  • Reasonable accommodations for disabled veterans, people with disabilities, and individuals with sincerely held religious beliefs.
  • Confidential accommodation assistance during the application and employment process.

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