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Smiths Group plc
Smiths Group plc
DefenseHealthcareLogistics
Smiths Group plc is a global engineering company whose technologies support safety, security, industrial operations and data connectivity. Its four divisions serve distinct markets: John Crane develops mission-critical technologies for the energy sector; Smiths Detection makes threat detection and security-screening systems; Flex-Tek provides fluid-movement and temperature-management solutions; and Smiths Interconnect builds connectivity products for secure data transfer. With a history spanning more than 170 years, the company’s work addresses challenges including safety, climate change and reliable connectivity. This profile brings together hiring information for Smiths Group plc and its divisions.
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Field Service Technician II – Smiths Detection

Repair and maintain Smiths Detection security screening equipment at airports and other customer sites around Hebron. Support customer satisfaction and field service operations.

USUnited StatesKYKentucky
$74,360 – $100,540 / year
RemoteFull-timeMiddleSeniorEnglish RequiredField Engineer
Ray

Description

  • Address daily service and repair needs while supporting customer satisfaction
  • Install, repair, and maintain equipment at customer sites
  • Train customers as needed
  • Record inspections, maintenance, and repairs, and submit documentation promptly
  • Order, install, and return parts while managing repair-part turnaround
  • Review service logs for unresolved issues and prepare formal reports for customers
  • Support service sales and revenue programs
  • Maintain and calibrate tools and test equipment
  • Use field service data to assess equipment performance and recommend improvements
  • Provide technical assistance to customers and fellow service professionals
  • Take part in site surveys, pilot service programs, and meetings
  • Coordinate with senior Field Service Engineers and Product Managers
  • Manage and reduce costs
  • Travel each day to customer locations around Hebron, including the airport
  • Follow company health, safety, and environmental policies

Requirements

  • Associate degree, relevant trade certification, or military training in an electrical, electronic, or mechanical field
  • One to three years of comparable electrical or mechanical field service work and life experience may substitute for the stated education
  • At least three years of field experience troubleshooting and repairing electrical and electronic systems and equipment
  • Computer proficiency, including use of all Microsoft Office applications
  • Ability to learn specialized software
  • Basic knowledge of Trace and X-Ray technologies
  • Strong communication, organizational, interpersonal, telephone, and customer service skills
  • Customer-focused approach and ability to work as part of a team
  • Availability and willingness to travel on short notice
  • Successful completion of a federal background investigation and TSA vetting for access to Sensitive Security Information (SSI)
  • Compliance with applicable U.S. export control and security regulations
  • Ability to lift and carry 80 pounds
  • Ability to operate carts, hoists, davit cranes, pallet jacks, and similar equipment
  • Full-body mobility
  • Ability to work safely in varied settings around hazardous industrial equipment
  • Willingness to work overtime and schedules outside Monday through Friday as needed
  • Ability to work in a drug-free workplace and submit to drug testing where permitted by law

Benefits

  • Business profit plan
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off
  • Flexible benefits for health, wellbeing, financial, and lifestyle needs
  • Training and local and global career development opportunities
  • Inclusive workplace with strong leadership and a focus on safety and wellbeing

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