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Wifinity
Wifinity
51 – 200 Employees
Skilled Worker Visa SponsorConsultingDefenseLogistics
Wifinity designs, installs, and operates managed network and WiFi infrastructure for settings including student accommodation, holiday parks, retirement communities, military environments, and corporate offices. Its services combine property-wide connectivity, bespoke network design, and ongoing operational support to deliver reliable internet access tailored to each site. Wifinity also works with defense and other security-conscious customers, drawing on UK-based teams to manage networks throughout their lifecycle.
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Field Operations Engineer – Maidstone Hybrid

Join Wifinity as a Field Operations Engineer supporting broadband network commissioning and maintenance around Maidstone. The role covers wireless, fibre, switching, and customer-site infrastructure across Kent and the wider UK.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredField Engineer
Cloud

Description

  • Support Wifinity customer sites within an approximately 50-mile radius of Maidstone
  • Resolve onsite network and client-device faults across technical and physical systems
  • Work with Customer Service, Technical Support, and Installation teams to diagnose issues, restore service, and activate sites
  • Analyse network performance, prepare reports, and respond to monitoring alerts
  • Complete planned maintenance and attend live field break-fix incidents
  • Conduct wireless surveys, optimise Wi-Fi, and help maintain installation standards
  • Deliver infrastructure installation services covering cabling, fibre, cabinets, and switches
  • Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
  • Inspect installation quality and accept completed work during handover from installation teams
  • Develop and carry out tests for cabling, fibre, wireless coverage, and network products
  • Investigate and repair faults while coordinating with managers and relevant stakeholders
  • Record network changes accurately and add new hardware and services to monitoring platforms
  • Maintain workflow reporting processes and provide technical assistance
  • Promote safe working practices and comply with Health & Safety requirements
  • Train and assist Field Engineering colleagues as needed
  • Onboard devices, configure device groups, networks, and zones, synchronise devices, and update port settings
  • Apply switch firmware upgrades locally and through remote protocols
  • Check router firmware, DHCP leases, ARP records, IP neighbours, IP pools, VLANs, and bridges
  • Perform diagnostics including ping tests and IP scans, and configure DHCP options

Requirements

  • Hold a full UK driving licence
  • Bring prior experience as a field engineer or field network engineer
  • Be prepared to travel and stay overnight across the UK when business requirements dictate
  • Take part in an on-call rota
  • Demonstrate strong written, verbal, and ICT skills, with accurate systems and reporting practices
  • Have experience in client-facing work and a proven customer-service record
  • Work flexibly as part of a team while managing independent deadlines
  • Use NetBox to find site and device details and identify services deployed at each location
  • Have experience with Ruckus, Cambium, and MikroTik equipment
  • Configure switches through the CLI, including switch stacks, tagged VLANs, PVIDs, and MAC/LLDP tables
  • Use cnMaestro to assign switches to groups, adjust port settings, and review uptime and resource health
  • Create WLAN and AP groups, configure registration rules, and move APs between network-controller zones
  • Use Fluke, OTDR, Ekahau, and Wi-Fi analysis testing equipment proficiently
  • Have experience with fibre splicing, internal and external cabling, radio-link installation, duct rodding, and telephony cabling
  • Understand 3G, 4G, 5G, GPON, ADSL, VDSL, and PPPoE technologies
  • Understand Wifinity services such as Home Networking, the Onboarding journey, and hotspot
  • Capture and analyse packets using Wireshark and MikroTik
  • Access and troubleshoot systems through virtual machines, including Ubuntu
  • Have experience building Supermicro servers, loading ESXi, installing MikroTik cloud-hosted router images, and configuring virtual-machine settings
  • Possess CCNA-level networking knowledge and successfully complete a basic DBS check
  • Possess CCNA-level networking knowledge and successfully complete a basic DBS check

Benefits

  • Start with 25 days of enhanced annual leave
  • Receive additional holiday entitlement as length of service increases
  • Work within a remote-first environment
  • Access flexibility and support designed to promote a healthy work-life balance

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