Agência F2F
Agência F2F
Agência F2F is an integrated marketing agency working at the intersection of marketing, artificial intelligence, and media. Established in 2013, the company develops end-to-end campaigns for corporate clients, combining strategic planning, media strategy, social content, audiovisual production, and creative direction. Its approach incorporates AI-enabled production and data-informed workflows to help brands create communications that are both distinctive and measurable.

Customer Success and BI Analyst – Datacenter

Customer Success and BI role focused on Datacenter onboarding, data operations, integrations, and reporting. Agência F2F is a Brazilian marketing and creative agency using artificial intelligence.

Description

  • Set up and onboard new Datacenter clients, including access, integrations, visual identity, variables, goals, and initial presentation-ready reports
  • Manage and expand the active client portfolio, focusing on accounts with low adoption or incomplete information
  • Coordinate with Media and BI teams to keep operational records and required data accurate and current
  • Translate information from control spreadsheets, including taxonomies and media plans, into formats suitable for Datacenter imports
  • Own the intake and prioritization of tool requests, ideas, bugs, and improvements, implementing in-scope configuration and parameter changes directly
  • Coordinate with the technical team on development-dependent issues and follow them through to resolution
  • Partner with the Head of BI and Media to manage Datacenter projects, including backlog, priorities, roadmap, and deadlines
  • Help deliver new Datacenter modules, features, and platform enhancements
  • Find opportunities to automate and improve data and BI operational processes

Requirements

  • Background in BI, data, digital media, or agency operations
  • Advanced proficiency with Excel and/or Google Sheets
  • Working knowledge of paid media, particularly Meta Ads and Google Ads
  • Familiarity with GA4 and GTM, including their underlying logic without requiring hands-on configuration
  • Experience with a BI platform such as Looker Studio or Power BI is advantageous
  • Organized, analytical, and highly execution-oriented working style
  • Strong communication skills, with the ability to request information and follow up on deadlines clearly and collaboratively
  • Ability to investigate issues independently, develop solutions, and work hands-on
  • Interest in and practical experience applying AI to automation, data analysis, and problem-solving

Benefits

  • Remote work opportunity
  • Conexa partnership providing online health and emotional well-being support, including two free monthly psychologist consultations and two nutritionist consultations
  • Wellhub (Gympass) partnership supporting physical well-being
  • 23 paid business days of leave annually, scheduled throughout the year
  • Autonomy in service delivery

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