Credit Counselling Society
Credit Counselling Society
51 – 200 Employees
EducationFinanceNon-profit
Credit Counselling Society is a Canadian non-profit organization focused on helping consumers manage debt and build stronger financial foundations. Its services include free and low-cost credit counselling, budgeting guidance, debt-repayment planning, debt consolidation and bankruptcy support, financial education, workshops, and webinars. Counselling is available by phone, in person, and online, with confidential resources designed to help people respond to collection activity, understand their options, and improve long-term financial literacy. The organization also works with workplaces and service providers to deliver educational initiatives and practical tools for financial wellness.

Credit Counsellor (Hybrid, Canada)

Support Canadians facing debt and financial difficulties as a Credit Counsellor with Credit Counselling Society. Provide tailored counselling, debt-management guidance, and continued client support.

Description

  • Evaluate clients’ income, expenses, debts, and broader financial circumstances
  • Recommend individualized approaches for managing and resolving outstanding debt
  • Support clients enrolled in a Debt Management Program when appropriate
  • Help clients reduce their debt through interest relief arrangements
  • Respond to client questions and conduct follow-ups that reinforce financial stability
  • Guide people through financial hardship with empathy and professionalism
  • Complete the organization’s training and obtain the CFC certification within two years
  • Work variable shifts, including six Saturdays each year
  • Work remotely, with up to one office day weekly for employees near a CCS location
  • Take part in occasional in-person meetings or events with advance notice
  • Strengthen team relationships through online chat communities and culture activities

Requirements

  • A post-secondary degree or diploma is helpful but not essential
  • Three to five years of experience in financial services, counselling, social services, or a comparable field
  • Strong written, verbal, and interpersonal communication abilities
  • A sincere commitment to helping people and contributing effectively within a team
  • A focused, results-oriented approach to work
  • Ability to influence and coach clients, address concerns, and navigate objections
  • Well-developed organization skills, including prioritization, multitasking, and time management
  • Availability for variable shifts scheduled between 7:30 AM and 8:00 PM local time
  • Willingness to work early-morning shifts when needed
  • Availability for six Saturday shifts annually
  • English and French fluency in written and spoken communication is an asset
  • Ability to complete the Certified Financial Counsellor Canada (CFC) certification within two years of starting
  • Eligibility to work full-time in Canada

Benefits

  • A 35-hour work week
  • Generous paid time-off provisions
  • Three weeks of vacation from the start of employment
  • Three CCS days for discretionary use
  • Six sick or personal days each year
  • Comprehensive health and wellness coverage
  • Prescription drug coverage
  • Extended health and dental insurance
  • Health Spending Account
  • Wellness Spending Account
  • Long-term savings plan with employer matching up to 5% during the first five years, increasing after the fifth and tenth anniversaries
  • Education reimbursement of up to $2,500 per year
  • Two-tier employee development program
  • Additional mentoring opportunities
  • Paid day off for moving or getting married
  • Gifts recognizing significant personal events and service milestones
  • Employee and family assistance program with counselling and support resources
  • Hybrid remote-work arrangement
  • Culture Club chat groups and activities
  • Periodic in-person meetings or events

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