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Carestream
Carestream
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareManufacturing
Carestream develops imaging solutions used in healthcare settings such as pediatrics, sports medicine, and veterinary care, alongside non-destructive testing technologies for safety-critical industries including aviation and pipeline management. The company combines healthcare imaging, manufacturing, and technical expertise with an emphasis on innovation and operational excellence. Its careers profile reflects a large international organization where employees contribute to products and services designed to support clinical decision-making and industrial safety.
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Carestream Field Service Engineer - Colorado

Provide installation, troubleshooting, maintenance, and remote support for Carestream X-ray and medical imaging systems at Colorado hospitals and imaging centers. Manage customer relationships, technical diagnostics, service documentation, and frequent regional travel from a home office.

USUnited StatesCOColorado
$32 – $43 / hour
HybridFull-timeMiddleSeniorEnglish RequiredField Engineer
Ray

Description

  • Support Carestream’s X-Ray Systems business as a Field Service Engineer serving Colorado
  • Build and maintain customer relationships through equipment installation, troubleshooting, servicing, and maintenance at customer locations
  • Service laser printers, networks, CR and DR X-ray systems, radio fluoroscopy equipment, and other hospital technologies
  • Generate service revenue by recommending solutions within the available service portfolio
  • Visit customers proactively to strengthen trust and technical credibility
  • Relay customer and equipment concerns to customers and internal stakeholders
  • Investigate customer issues, resolve them, and follow established escalation procedures
  • Set accurate expectations while meeting customer commitments and scheduled arrival times
  • Adopt, develop, and apply effective field-service practices
  • Mentor colleagues and contribute to regional work-team activities
  • Follow applicable state and federal regulatory, training, quality, and safety standards
  • Track company assets, labor, parts, tools, test equipment, vehicles, and business expenses
  • Maintain required records, including timesheets, work orders, expense reports, FCOs, PMs, installation records, and service documentation
  • Independently diagnose and repair electronic, network, and mechanical faults
  • Perform preventive maintenance, field change orders, installations, and related service work
  • Deliver telephone support, remote technical assistance, and remote diagnostics as needed
  • Travel an average of 1–4 hours daily, potentially more than 50%, with occasional overnight stays
  • Work across hospitals, critical-care imaging centers, and a home office

Requirements

  • Associate degree in electronics, or an equivalent combination of education and experience
  • At least 4 years of diagnostic-imaging experience or 6 years in the electronics industry, preferably in field service
  • Working knowledge of computers and networking
  • Proficiency with PCs and Microsoft Office applications
  • Ability to apply electronic, mechanical, and networking principles to equipment installation, diagnosis, and repair
  • Familiarity with the required tools and test equipment
  • Ability to understand and use technical terminology
  • Ability to read and interpret schematics and site drawings with minimal guidance
  • Strong organization, multitasking, self-discipline, and independence
  • Adaptability in changing requirements and complex, fast-paced work settings
  • Ability to collaborate effectively on team-driven work and share knowledge
  • Exceptional customer-service capability
  • Clear written and verbal communication with employees and customers at varied levels
  • Valid driver’s license and driving record that comply with Fleet Policy
  • Ability to meet customer-required certifications and credentials for facility access
  • BSEE, BSEET, BSME, or BSMET preferred
  • Experience with X-ray systems and complex medical devices, plus familiarity with Carestream equipment, preferred

Benefits

  • Company-provided vehicle
  • Laptop
  • Cell phone
  • Annual incentive plan
  • Benefits package
  • Home-office location and work arrangement

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