Wonder
Wonder
Wonder is a food and beverage company building a flexible food hall experience around delivery, pickup, and dine-in. It partners with award-winning chefs and restaurants, including Michelin-starred culinary talent and other recognized food experts, to offer a broad selection of restaurant-quality dishes. Customers can combine meals from multiple restaurant partners in a single order, bringing varied dining options to homes across the Tri-State area. Wonder’s model brings together curated cuisine, restaurant partnerships, and eCommerce convenience in one service.

Associate Account Manager, Enterprise – Chicago Hybrid

Support enterprise restaurant franchise accounts by managing launches, retention, revenue growth, campaigns, and client relationships. Partner with account managers and internal teams to improve performance and resolve client needs.

Description

  • Act as the primary day-to-day contact for franchisees and franchise groups
  • Promote rate increases, marketing opportunities, and new tools or features to franchise partners
  • Keep account records and sales pipeline data accurate in Salesforce
  • Partner with the Account Manager on Quarterly Business Reviews and strategic client meetings
  • Join weekly client calls alongside the Account Manager
  • Deliver individual and regional marketing campaigns for franchise partners
  • Grow revenue across the assigned book of business while reducing cancellations and attrition
  • Coordinate restaurant training sessions and improve operational efficiency
  • Track market closures, special events, holidays, and natural-disaster notifications
  • Respond to incoming requests from clients and the Grubhub Care Team
  • Escalate issues to the appropriate internal departments and follow through on resolution expectations

Requirements

  • Bachelor’s degree preferred; high school diploma or GED accepted
  • 1–2 years of experience in account management, sales, or working with large clients
  • Proficiency with computers, including Microsoft Office and Google products
  • Ability to learn new software quickly
  • Experience with Salesforce or similar systems; JIRA experience is a plus
  • Positive, solution-oriented approach focused on mutually beneficial outcomes
  • Receptiveness to coaching, new ideas, and ongoing feedback
  • Strong written and verbal communication skills
  • Ability to identify root causes, understand customer needs, and develop solutions
  • Confidence making outbound phone calls
  • Ability to succeed in a fast-paced, changing environment
  • Experience working with or selling to restaurant owners is a plus
  • Availability to work in the office three days per week under the hybrid model

Benefits

  • Uncapped commission
  • Equity
  • 401(k) plan
  • Medical, dental, and vision insurance
  • Company-paid short- and long-term disability coverage
  • Paid time off, including flexible time off for exempt employees
  • Paid vacation for non-exempt employees
  • Paid sick leave in accordance with applicable law
  • Paid parental leave
  • Discounted meals
  • Exclusive perks across the Wonder family of brands

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