Med-Metrix
Med-Metrix
1,001 – 5,000 कर्मचारी
SaaSस्वास्थ्य सेवा
Med-Metrix एक हेल्थकेयर SaaS कंपनी है, जिसके बारे में सार्वजनिक रूप से सीमित जानकारी उपलब्ध है। उपलब्ध जानकारी से यह पुष्टि होती है कि इसका काम हेल्थकेयर और सॉफ्टवेयर दोनों क्षेत्रों तक फैला है, लेकिन इसके विशिष्ट उत्पादों, सेवाओं, मिशन या टीम की कार्यप्रणालियों का विश्वसनीय वर्णन करने के लिए पर्याप्त विवरण उपलब्ध नहीं है। उम्मीदवारों को भूमिका-विशिष्ट जानकारी के लिए अलग-अलग नौकरी विवरणों और कंपनी की वर्तमान सामग्री की समीक्षा करनी चाहिए।

Access Coordinator, Healthcare Systems - Med-Metrix

Coordinate user access, system support, and onboarding across healthcare client platforms. Maintain HIPAA-compliant access practices and training materials.

विवरण

  • Coordinate access and maintenance for client systems and software.
  • Troubleshoot user access problems.
  • Help employees obtain access to systems as new users.
  • Provide administrative support to client branches.
  • Set up new users and remove access for departing users across internal and external systems, including EMRs, practice management systems, payor websites, co-sourcing teams, and portals.
  • Send management weekly updates on access and delays.
  • Maintain system access.
  • Track changes to client systems and share updates with the team.
  • Keep portal training documents and patient handouts up to date.
  • Program and update phone systems, extensions, voicemail, and call forwarding; resolve related issues.
  • Record and track support issues involving company systems and computer equipment.
  • Maintain lists of employees with access to client systems.
  • Manage end-user access tickets by opening requests, acting as the main contact, troubleshooting, and sharing progress updates.
  • Answer calls and direct them as needed.
  • Provide coverage as needed.
  • Handle patients’ protected health information in line with HIPAA standards.
  • Follow Information Security and HIPAA policies and procedures.
  • View only the protected health information needed for assigned duties.
  • Carry out other assigned duties.

आवश्यकताएँ

  • High school diploma or equivalent.
  • Two to three years of relevant administrative support experience, including experience answering calls.
  • Medical office administrative experience preferred.
  • Intermediate to advanced proficiency in Microsoft Word, Excel, and Outlook.
  • Strong ethics and discretion when handling sensitive and confidential information.
  • Proficiency navigating the internet.
  • Strong interpersonal and communication skills across organizational levels.
  • Strong problem-solving and creative thinking skills, with sound judgment and the ability to make decisions using accurate, timely analysis.
  • High integrity and dependability, with urgency and a focus on results.
  • Excellent written and verbal communication skills.
  • A smartphone or other electronic device capable of downloading apps for multifactor authentication and security.

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