IT Service Desk Agent
DATAGROUPHandle enterprise hardware and software incidents for DATAGROUP, a German IT services provider. Support users remotely and manage tickets in Hamburg.
Odpri
EVV Solutions GmbH provides shared services to the healthcare facilities of Elisabeth Vinzenz Verbund. As a wholly owned subsidiary of the group, it brings together non-clinical support in IT and project management, building and technical services, sustainability, and financial accounting. Its teams work to keep operations reliable and services consistent, so care and medical staff can focus on healthcare.
IT Service Desk Specialist
Provide IT service desk support to EVV Solutions’ healthcare facilities in Duderstadt. Resolve hardware and software issues for clinical staff and help maintain system availability.
Opis
- Provide first-line IT support to employees at healthcare facilities.
- Investigate and resolve hardware and software issues by phone, email, remote access, or on site.
- Install and configure equipment and software to support second-line teams.
- Handle support requests within required response times.
- Record issues and resolutions in the ticketing system.
- Keep the IT knowledge base and customer documentation up to date.
- Work with internal teams and external partners.
- Help maintain system availability.
- Take part in on-call duty.
Zahteve
- Completed training as an IT specialist in system integration, IT systems electronics, or equivalent practical IT experience.
- Some IT support experience is preferred.
- Healthcare sector knowledge is an advantage.
- Approach technical issues methodically and with a focus on solutions.
- Able to work independently.
- Communicate with colleagues and users in a friendly, professional manner.
- Work well in a team and explain technical topics clearly.
- Fluent German, written and spoken.
- Category B driving licence.
Ugodnosti
- Flexible hours through a flexitime model, with some remote work available.
- Individual professional development and training opportunities.
- Compensation under the AVR Caritas collective agreement.
- Social benefits including an occupational pension scheme.
- 30 days of annual leave, plus additional days off on Christmas Eve and New Year's Eve.
- Collegial team, flat hierarchies, and structured onboarding.
- Open, appreciative, and family-friendly workplace culture.
- Additional benefits may include corporate fitness programs and company bicycle leasing, subject to availability and participation terms.
Sorodna delovna mesta
IT Service Desk Agent
DATAGROUPJoin DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.
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