Illumina dezvoltă tehnologii genomice care îi ajută pe cercetători și clinicieni să studieze variațiile genetice și să aplice informații genomice în domeniul sănătății și al științelor vieții. Portofoliul companiei include sisteme de secvențiere de nouă generație, platforme de microcipuri, kituri pentru pregătirea bibliotecilor, software de bioinformatică și soluții genomice integrate. Aceste instrumente sprijină activități din domenii precum cercetarea cancerului, sănătatea reproductivă și detectarea bolilor genetice, contribuind la progresul descoperirilor și al medicinei de precizie.
Junior Field Service Engineer, Italy
Install, maintain, and troubleshoot Illumina genomic instruments while supporting customers across Italy. This remote, field-based role involves travel of up to 80%.
Descriere
- Install, maintain, repair, and upgrade Illumina instrument systems.
- Diagnose technical problems and assist customers on site.
- Coordinate service requests and help resolve them promptly and effectively.
- Assist with new instrument installations, from facility checks to instrument validation.
- Manage service-parts inventory to support successful customer visits.
- Coordinate with sales and marketing on system placements, upgrades, and contract renewals.
- Develop productive relationships with customers and internal partners.
- Contribute to departmental projects while expanding technical skills and experience.
- Work across Service & Support, Applications, Sales, Marketing, Customer Service, and Quality teams.
Cerințe
- Entry-level engineering role.
- Recently earned an MSc in a relevant engineering discipline, or hold a BSc with some relevant field experience.
- Background in engineering or a related technical discipline.
- Interest in hands-on troubleshooting and complex instruments.
- Some exposure to optics and lasers.
- Linux, networked systems, or general IT experience is an advantage.
- Strong communication skills and confidence working with customers.
- Able to stay organised and calm when resolving problems.
- Collaborative, with a strong desire to learn.
- Must live in Italy.
- A valid Italian driving licence is required.
- Available to travel up to 80%.
- Fluent Italian and English are required.
- Applicants in Campania or Puglia are preferred; candidates elsewhere in Italy will also be considered.
- Visa sponsorship is not available for this role.
Beneficii
- Variable cash compensation through a bonus or commission program.
- Equity may be available for eligible roles.
- Flexible time off.
- A company-wide summer shutdown lasting one week.
- Benefits tailored locally and globally to support wellbeing, flexibility, and life outside work.
- Career development opportunities through Employee Resource Groups.
- Opportunities to take part in social responsibility initiatives.