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Buildots dezvoltă tehnologii pentru construcții care combină inteligența artificială și viziunea computerizată pentru a îmbunătăți gestionarea proiectelor. Platforma sa transformă activitatea proiectului în date precise și obiective, precum și în indicatori de performanță ușor de utilizat, ajutând echipele de pe șantier și managerii să obțină o imagine mai clară asupra progresului, să consolideze controlul și să gestioneze mai eficient întârzierile. Prin integrarea unor informații măsurabile în fluxurile tradiționale de lucru din construcții, Buildots contribuie la realizarea mai eficientă și mai previzibilă a proiectelor.
Construction Customer Success Manager - El Paso Hybrid
Lead customer success for Buildots’ AI construction intelligence platform in El Paso, with 50% onsite work required. Support implementation, user training, project data insights, and ongoing customer adoption across construction projects.
Descriere
- Own customer satisfaction for a major El Paso construction project while supporting additional projects remotely
- Increase adoption of the Buildots construction intelligence platform among customers and project teams
- Help customers realize maximum value from the Buildots platform
- Deploy Buildots capabilities across construction projects
- Onboard project teams throughout the portfolio
- Integrate Buildots data into daily project workflows
- Represent customer needs to product managers and account teams
- Share user stories and customer successes to support growth within key accounts
- Partner with technical teams to verify project data accuracy
- Maintain the project digital twin in collaboration with the Solution Manager
- Serve as the main customer contact and respond to customer needs
- Track project progress and deliver stakeholder updates with actionable insights
- Find opportunities to improve processes and apply effective practices
- Coordinate communication between customers and internal teams to resolve problems
- Deliver customer training and continuing platform support
- Advise customers strategically to strengthen adoption, implementation, and return on investment across construction projects
- Build relationships with project champions and represent customers within internal delivery pods
- Onboard new users and train users onsite
- Review system and project data and relay feedback to the product team
- Improve client delivery and develop or maintain Customer Success playbooks
Cerințe
- Live within a reasonable driving distance of El Paso, Texas
- Bring at least 7 years of construction experience as a Project Manager, Superintendent, or Project Engineer
- Have experience with large-scale commercial or mission-critical construction projects
- Take initiative by identifying, owning, and resolving problems independently
- Be comfortable working onsite in a hard hat and presenting to senior client stakeholders by video
- Learn new tools quickly and explain complex ideas clearly
- Demonstrate strong interpersonal skills across roles and cultures
- Show genuine enthusiasm for technology’s role in the construction industry
- Be able to balance onsite customer engagement with remote work and occasional travel
- Translate data and feedback into actionable insights
- Be comfortable with onsite work and travel requirements
Beneficii
- Health, dental, and vision insurance
- 401(k) plan with a 4% employer match
- Paid vacation and sick leave
- Stock-option grants
- Employee Assistance Program
- Commuter benefits for eligible employees
- Pet insurance
- Voluntary life insurance
- Voluntary short- and long-term disability coverage
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