Carriage Services operates funeral homes and cemeteries, supporting families through funeral and cemetery services across 26 states. Founded in 1991, the company brings together more than 167 funeral homes and 31 cemeteries under a shared focus on honesty, integrity, partnership, and attentive care. Its employee culture emphasizes an empowered, supportive environment, offering context for candidates exploring work with a multi-state funeral services organization.
Director of Operations, Texas (Remote)
Lead funeral-service businesses across Carriage Services’ Western Region, partnering with Managing Partners to improve operations and financial results. Build leadership talent and strengthen customer experience through performance reviews, business planning, and execution of company priorities.
Amerikas Savienotās Valstis
Teksasa165 000 $ – 185 000 $ / gads
AttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuOperācijasApraksts
- Partner with and lead regional Managing Partners.
- Advance operational excellence, financial results, talent development, succession planning, and Carriage Services’ strategic priorities.
- Recruit, hire, develop, coach, and assess Managing Partners.
- Identify and prepare high-potential internal and external candidates for leadership succession.
- Set expectations and hold Managing Partners accountable for financial, operational, customer experience, and people outcomes.
- Review monthly business results and identify areas for improvement.
- Create and carry out tailored plans to grow revenue, profitability, market share, and customer satisfaction.
- Work with leaders on employee relations, including coaching, performance management, corrective action, and terminations.
- Support staffing plans that improve productivity and service quality.
- Work with Financial Planning & Analysis to assess performance trends and recommend pricing approaches.
- Use performance data to identify ways to improve operational effectiveness.
- Recommend capital spending that supports long-term goals and delivers strong returns.
- Maintain compliance with federal, state, and local rules for funeral homes, crematories, and sales operations.
Prasības
- A bachelor’s degree in business, management, funeral service, or a related field is preferred.
- At least five years of progressive leadership experience in funeral service, multi-location management, or sales leadership.
- A Funeral Director license is preferred.
- An embalming license is preferred.
- Experience in crematory operations is preferred.
- Ability to lead multiple locations and meet financial and operational goals.
- Strategic, innovative approach.
- Strong organization and problem-solving skills.
- Travel of 50% to 75% is required.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, Access, and PowerPoint.
- Attention to detail and ability to work as part of a team.
Priekšrocības
- Competitive pay and performance-based bonus opportunities.
- 401(k) plan with company match.
- Medical, dental, and vision coverage.
- Health Savings Account (HSA).
- Life insurance.
- Employee Assistance Program.
- Tuition reimbursement.
- Professional development and leadership training.
- Employee discounts.
- Paid time off and holidays.
- Career advancement opportunities.