Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
CUBE Bikes is a German cycling manufacturer founded in 1993 in Waldershof, Bavaria. The company develops mountain bikes, road bikes, e-bikes, and cycling equipment for riders across a broad range of needs, from performance-focused products to ergonomically designed bikes for women and children. Its portfolio includes more than 350 bike and e-bike models, alongside clothing and accessories, and is sold through specialist retailers in more than 70 countries. CUBE operates across the sports, manufacturing, and automotive-related sectors and has grown into a major cycling brand in several European markets.
Working Student Customer Support (Remote, Germany)
Join CUBE Bikes as a working student in customer support, handling and tracking first-level inquiries from customers. The part-time remote role is based in Germany and focuses on clear, service-oriented communication.
Description
- Provide first-level support for end-customer inquiries
- Record and organize customer support requests
- Maintain complete communication histories
- Track open tickets through to resolution
Requirements
- Currently enrolled in a degree program
- Strong, service-oriented communication skills
- Genuine interest in bicycles and cycling products
- Independent, organized, and goal-focused work style
- Technical aptitude is advantageous
- Collaborative team mindset
- Proficiency in German and English
- No prior professional experience required
Benefits
- A responsible and engaging position within a supportive team
- A varied range of customer support duties
- Substantial independence and flexible work arrangements
- A welcoming and professional workplace
- Remote work option
- Flexible working hours
- Performance-based pay
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