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USAA
USAA
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USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
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USAA Injury Claims Adjuster

Adjust bodily injury and related vehicle damage claims for USAA members. Investigate liability, assess coverage, negotiate settlements, and coordinate resolution across designated U.S. locations.

USUnited StatesAZArizonaCOColoradoFLFloridaTXTexasVAVirginia
$57,970 – $103,870 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredClaims Specialist

Description

  • Handle non-attorney soft tissue injury claims and related vehicle damage.
  • Verify coverage and determine whether claims are covered.
  • Investigate losses and establish legal liability.
  • Assess, negotiate, defend, and settle claims within assigned authority.
  • Record investigation findings, evaluations, negotiations, and settlement decisions.
  • Advise members and clarify what to expect next.
  • Provide attentive member service through timely communication, clear expectations, guidance, and compassion.
  • Assess, track, monitor, and manage risks tied to business activities.
  • Comply with written risk and compliance policies, standards, and procedures.
  • Work with teammates to resolve issues and flag matters for escalation.
  • Coordinate with or oversee vendors and internal partners to resolve claims promptly.
  • Assist during workload peaks and catastrophe operations when needed.

Requirements

  • High school diploma or GED.
  • At least one year of injury or auto liability adjusting experience, including complex vehicle damage claims such as multi-vehicle incidents, non-owned vehicles, or total losses.
  • Working knowledge of auto claims contracts and the application of case law, state laws, and regulations.
  • Obtain and maintain an insurance adjuster license within 90 days, within the specified number of attempts.
  • Authorized to work in the United States without current or future immigration support; USAA does not sponsor visas.
  • Preferred: At least two years of auto liability or casualty adjusting experience, including complex or multi-vehicle liability claims.
  • Preferred: One year of auto physical damage or total loss experience.
  • Commitment to ongoing professional development in insurance.
  • Preferred: Bachelor's degree or higher.
  • Preferred: U.S. military experience, either through service or as the spouse or domestic partner of a service member.
  • Remote or hybrid flexibility may be available to spouses of active-duty military members, subject to policy and business needs.

Benefits

  • Performance-based incentive pay may be awarded at the discretion of the USAA Board of Directors, based on company and individual results.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Pension plan.
  • Life insurance.
  • Parental benefits.
  • Adoption assistance.
  • Paid time off.
  • Paid holidays.
  • 16 hours of paid volunteer time.
  • Wellness programs.
  • Career path planning.
  • Support for continuing education and professional development.
  • Flexible remote or hybrid arrangements may be available to spouses of active-duty military members, subject to policy and business needs.

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