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Toast
Toast
1,001 – 5,000 Employees
H1B Visa SponsorConsultingFood & BeverageLogistics
Toast builds integrated software and hardware for the food and beverage industry. Its platform brings together point-of-sale technology, payment processing, online ordering, payroll, and operational tools to help restaurants manage day-to-day work in one system. Toast serves a broad range of businesses, including quick-service and full-service restaurants, fast-casual venues, fine-dining establishments, cafés, and food trucks, while also publishing industry insights and educational resources for restaurant operators.
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Staff Software Engineer, Care Experience

Build Toast’s care agent platform for restaurant support, linking contact center tools with backend systems. Improve support resolution speed and reliability.

USUnited StatesMAMassachusetts
$151,000 – $309,000 / year
HybridFull-timeLeadEnglish RequiredFull-stack EngineerSoftware Engineer
AWSJavaKotlin

Description

  • Lead care agent tooling from design through production.
  • Design and build Toast services and applications that connect contact center platforms to backend systems.
  • Give support teams real-time access to customer, account, device, and case information.
  • Ensure business-critical agent tools remain reliable and performant in a high-throughput, always-on support environment.
  • Work with Product Management, Care, QA, and Software teams to shape the roadmap and define requirements.
  • Turn operational needs into solutions that improve resolution speed and efficiency.
  • Balance vendor capabilities, integration complexity, reliability, and delivery speed in technical decisions.
  • Guide technical design and architecture as the care tooling platform evolves and scales.
  • Mentor engineers through code reviews, pairing, and technical guidance.
  • Use AI tools to improve development workflows, speed, innovation, and productivity.

Requirements

  • Bring at least eight years of software engineering experience.
  • Have a strong track record building and operating production systems with Java, Kotlin, or another object-oriented language.
  • Have experience designing and implementing AWS-native integrations, including Lambda access to backend services.
  • Have experience with event-driven architectures using services such as EventBridge or Kinesis.
  • Set technical direction for complex systems and lead work from architecture and design through launch, operation, and iteration.
  • Demonstrate technical leadership across engineering, product, operations, and business stakeholders.
  • Have experience integrating third-party platforms and vendor systems while handling external constraints and changing APIs.
  • Prioritize reliability, security, and operational excellence.
  • Translate operational workflows and changing requirements into effective technical solutions.
  • Be familiar with AI-assisted development tools such as Cursor, Claude, or MCP servers.

Benefits

  • Cash compensation, with overtime and bonus or commissions where eligible.
  • Equity.
  • Benefits that support a healthy lifestyle.
  • Flexible benefits designed to meet changing needs.
  • AI tools provided across disciplines.
  • A hybrid work model that values individual needs.
  • Reasonable accommodations for people with disabilities.

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