RELX
RELX
RELX develops information-based analytics and decision tools for professional and business customers worldwide. Its products combine specialized content, data, and technology to support better decisions and stronger outcomes across Risk, Scientific, Technical & Medical, Legal, and Exhibitions. RELX also operates across consulting, healthcare, and insurance-related markets, helping organizations improve productivity, manage risk, advance research, support legal work, and conduct more effective business transactions.

Senior Business Analyst, AI and Automation

Drive AI-enabled workflow redesign and automation across Global Operations. Measure transformation results while supporting responsible adoption, governance, and change management.

Description

  • Assist the Director of Business Analysis
  • Deliver agentic and AI-enabled capabilities across Global Operations
  • Increase operational efficiency with AI-enabled and low-code solutions
  • Assess and redesign workflows through process and value stream mapping
  • Work with technology and data teams to structure workflows for data-led decisions and automation
  • Support the rollout and use of autonomous agents and AI tools within defined operational boundaries
  • Maintain human oversight, transparency, and compliance
  • Establish and monitor metrics for gains in speed, quality, and scalability
  • Support stakeholder communication, engagement, and training for change initiatives
  • Convert business needs into actionable requirements for AI-enabled workflows and automation
  • Lead process mapping and improvement efforts while identifying automation opportunities
  • Design workflows for effective human-agent collaboration
  • Promote adoption of agentic and digital workflows across global teams
  • Apply analytics to test assumptions, assess automation impact, and direct continuous improvement
  • Support the design and implementation of AI-ready operating models
  • Apply AI technologies to rethink processes, strengthen decisions, and advance intelligent automation
  • Use AI tools for analysis, summarization, documentation, ideation, and workflow design
  • Investigate emerging AI capabilities for new workflow innovation opportunities
  • Help advance responsible AI adoption and governance
  • Document and share reusable workflow patterns and best practices
  • Partner with technology, data, and operations teams to deliver measurable transformation results

Requirements

  • Bring 5–7 years of experience in business analysis, process transformation, or digital operations, ideally in large-scale AI-enabled environments
  • Have a record of leading process mapping and workflow improvement from end to end
  • Use strong analytical and quantitative skills to measure and explain performance gains
  • Have experience with process mapping and documentation tools
  • BusinessOptix experience is preferred but not required
  • Experience with Signavio or comparable tools is acceptable
  • Have redesigned processes to support agentic and AI-driven automation
  • Can rethink workflows, question established methods, and connect business needs with intelligent solutions through AI fluency
  • Have used AI or automation technologies such as low-code platforms, RPA, or process mining
  • Have supported AI adoption and change management in cross-functional or global organizations
  • Understand responsible AI practices, including fairness, transparency, and human oversight
  • Use AI tools in day-to-day work, write effective prompts, and apply AI collaboratively to problem-solving and workflow design
  • Have experience with generative AI tools such as ChatGPT, Claude, or Copilot
  • Can quickly learn and apply enterprise AI technologies to technical workflows and business goals
  • Bring strong communication, stakeholder management, and relationship-building skills
  • Can work across technical and business functions and turn complex concepts into clear, actionable insights
  • Show curiosity about emerging technologies and a willingness to test AI through pilots, prototypes, and new working methods
  • Demonstrate an agile approach grounded in iterative improvement and rapid learning

Benefits

  • Benefits vary by country
  • Support for well-being and happiness
  • Accommodations available throughout the hiring process

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