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Great American Insurance Group
Great American Insurance Group
5,001 – 10,000 Employees
B2BInsurance
Great American Insurance Group is a U.S.-based specialty insurer serving businesses and niche industries with commercial coverage and related insurance services. Its offerings span property and inland marine, transportation, professional liability, trade credit, cyber risk, equine mortality, and employer health solutions. The organization operates through specialty divisions and international branches, combining industry-focused underwriting with claims expertise for business customers. Great American Insurance Group is part of American Financial Group and has more than 150 years of insurance experience.
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Senior Bodily Injury Claims Representative (Hybrid)

Manage commercial trucking bodily injury claims for Great American Insurance Group from investigation through resolution. Evaluate liability and claim exposure, negotiate settlements, and resolve a high-volume caseload.

USUnited StatesOHOhioHybridFull-timeSeniorEnglish RequiredClaims Specialist

Description

  • Manage injury-related claims independently from assignment through resolution
  • Investigate and oversee bodily injury claims
  • Review and assess medical records, accident reports, statements, and policy documents
  • Evaluate liability, injury severity, medical care, disability exposure, and total claim value
  • Create and implement strategies for timely, appropriate claim resolution
  • Set and update reserves as claim exposure develops
  • Work with claimants, attorneys, medical providers, policyholders, and other involved parties
  • Detect coverage concerns, discrepancies, and needs for further investigation
  • Make decisions within assigned authority and refer complex cases when necessary
  • Negotiate settlements and process payments in accordance with company guidelines
  • Handle approximately 80–90 claims, including one to three new claims each day
  • Keep claim files complete and ensure compliance with applicable laws, regulations, and company policies
  • Partner with colleagues, leaders, and business stakeholders to achieve claim and customer service objectives

Requirements

  • At least 2–5 years of claims handling experience; bodily injury or related injury claims experience is preferred
  • Demonstrated ability to investigate, evaluate, and resolve claims independently
  • Working knowledge of bodily injury claims, medical terminology, treatment, and disability exposure
  • Strong analytical, investigative, and judgment skills
  • Capacity to manage a high-volume caseload while effectively prioritizing competing demands
  • Excellent written and verbal communication skills with a customer-oriented approach
  • Highly organized with careful attention to detail
  • Comfort working independently in a fast-paced setting
  • Must be authorized to work in the United States without current or future sponsorship

Benefits

  • Medical, dental, and vision insurance
  • Wellness programs
  • Parental leave
  • Adoption assistance
  • Tuition reimbursement
  • Paid time off
  • Paid holidays
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Commuter benefits
  • Hybrid schedule with four days on-site and one day remote

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