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Access TeleCare
Access TeleCare
201 – 500 Employees
HealthcareHealthcare InsuranceTelecommunications
Access TeleCare delivers acute specialty telemedicine services for hospitals and healthcare systems across the United States. Founded in 2004, the healthcare company combines clinical technology with dedicated teams of licensed specialty physicians to support patient care and hospital operations. Its programs span behavioral health, neurology, cardiology, infectious disease, and other specialty areas, helping connect virtual clinicians with bedside care across a broad national network.
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Remote Accounts Receivable Coordinator

Remote Accounts Receivable Coordinator responsible for Salesforce-to-NetSuite billing, invoicing, dispute resolution, and collections. Supports Access TeleCare’s nationwide acute specialty telemedicine operations.

USUnited StatesRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAccounts Receivable

Description

  • Manage assigned customer accounts from billing preparation through payment resolution
  • Review, validate, analyze, and update Salesforce billing data for accurate invoicing
  • Import billing data into NetSuite and create customer invoices
  • Prepare and securely deliver invoices and required supporting documents based on customer requirements
  • Act as the primary Revenue contact for customer billing questions and disputes
  • Investigate billing issues and coordinate solutions with internal teams
  • Process approved credits, rebills, and billing adjustments while retaining supporting documentation
  • Track accounts receivable aging and conduct collection follow-up
  • Record payment statuses and commitments, escalating substantially aged or high-risk balances
  • Keep customer account records, billing documents, dispute statuses, and collection notes accurate
  • Collaborate with Revenue Systems, Cash Applications & Collections, Accounting, Client Services, Sales, Legal, FP&A, Operations, and other teams on billing and payment issues
  • Assist with month-end close, reconciliations, audits, system testing, cross-training, and process improvement as needed
  • Perform other assigned duties
  • Travel occasionally for meetings and collaboration

Requirements

  • High school diploma or equivalent is required
  • An associate degree or college coursework in accounting, finance, business, or a related field is preferred but not required
  • Two to four years of experience in accounts receivable, billing, collections, revenue operations, or a related area is preferred
  • Relevant professional experience may substitute for formal education
  • Experience in accounts receivable, billing, revenue operations, accounting, or a related field
  • Experience with Salesforce or NetSuite is preferred
  • Strong Excel, analytical, and data management abilities
  • Exceptional attention to detail and the ability to investigate and resolve complex billing issues
  • Excellent customer service, communication, and organizational skills
  • Ability to independently manage multiple accounts, priorities, and deadlines
  • Experience handling customer disputes, collections, credits, or complex billing is preferred
  • Ability to perform effectively in a fast-growing, fast-paced organization
  • Ability to remain stationary for 50% of the workday

Benefits

  • Fully remote work
  • Medical, dental, and vision insurance
  • Broad benefits package including medical, dental, vision, life insurance, and a 401(k)
  • Paid time off, sick leave, and wellness days
  • A culture centered on ownership, transparency, and results, where strong ideas are encouraged
  • The opportunity to make a direct contribution to patient access nationwide

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