Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.
Product Engineer, Industrial Automation Support
Support Emerson’s industrial automation and predictive maintenance software by diagnosing AMS product issues and training teams. Share customer insights to inform Machinery Health Management product development.
Description
- Work with global customers and support teams to resolve issues and help customers use Emerson’s AMS products in its Machinery Health Management portfolio.
- Run remote diagnostics to investigate and reproduce software and hardware application issues.
- Provide AMS product expertise and share insights that inform future product development.
- Write knowledge base articles and technical resources for field teams and global technical support.
- Train users on new product releases.
- Give Marketing and Technology teams data-informed feedback on customer use cases and product enhancements.
- Use technical knowledge of computer systems, networking, automation protocols, and communication tools.
- Build customer loyalty by working with key customers to understand and support their long-term needs.
Requirements
- Hold a BS or MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or another related engineering field.
- Have experience in software troubleshooting and technical support.
- Know industrial network architectures and communication protocols used in automation and telemetry.
- Be familiar with networks, database applications, virtual machines, and web applications.
- Manage multiple tasks with strong attention to detail.
- Resolve system issues in operational environments and adapt communication to different audiences.
- Experience with condition monitoring or predictive maintenance solutions is an advantage.
- Knowledge of or hands-on experience with Machinery Health Management products such as AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS 6500, AMS Asset Monitor, AMS Wireless Vibration Monitors, AMS 9420, or AMS 2140 is an advantage.
- Have strong presentation and facilitation skills in person and in virtual settings.
Benefits
- Ongoing career development.
- Mentorship, training, and leadership opportunities.
- Competitive benefits plans.
- A choice of medical insurance plans.
- Employee Assistance Program.
- Employee resource groups.
- Employee recognition programs.
- Flexible time-off plans.
- Paid parental leave for mothers and fathers.
- Vacation leave.
- Holiday leave.